Diligent & hard working Animal Care Technician with a passion for dogs in general. 30+ years experience around dogs of all breeds & sizes, I am comfortable around them all..
From dogs care to customer service/contact center environments my skills vary & I'm quite the multi-tasker. Capable of handling data entry & answering phones to cleaning kennels and trimming nails.
Skills
CUSTOMER SERVICE: Expert
INCOMING CALLS: Expert
RETAIL SALES: Expert
Management
Recognizing Ailments in dogs
Call center
Microsoft office
Transportation
Animal care
Computer skills
Reliable and trustworthy
Leadership
Multitasking
Data Entry
Multi-line phone proficiency
Pet feeding and medication administration
Kennel cleaning and sanitizing methods
People skills
Cisco/CRM/AS400
Empathic
Strong work ethic
Problem resolution
Decision-making
Education and Training
Ft. Zumwalt West HighO'Fallon, MissouriExpected in 05/2003 ā āHigh School Diploma: - GPA:Penn Foster
Veterinary Assistant
Penn Foster Career SchoolScranton, PAExpected in 10/2012 ā āAssociate of Science:Veterinary Assistant - GPA:
Experience
Fidelity Bank Of North Carolina - Animal care attendant/Manager Greenville, SC, 03/2016 - 10/2018
My duties varied from cleaning kennels, grooming dogs & doing nail trims, feeding and administering medicines.
As a manager I would be responsible for up to as many as 7 people at a time.
There was always laundry to be done or dogs to be walked or played with.
We did daycare, boarding, grooming, and training.
Everything about this job was amazing.
Besides the awful pay.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Maintained clean and orderly play yards, kennels and cages.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Fidelity Bank Of North Carolina - Customer service representative Mooresville, NC, 08/2010 - 03/2015
Working in 24/7 call center meant everyone has to know how to do everything, every job & how to handle things if any problems came up.
I answered incoming calls from major wholesale companies like Walmart/Target.
That were having either some kind of refrigeration issue or HVAC problem and needed a technican to come out and fix the equipment.
Information & details about the problem were entered into our computer system and we would contact a technician that was on call for that area.
We handled stores from all across the United States.
After hours we also handled calls for THERMO KING which are the tractor trailers with refrigerated coolers that carry our food products.
If a driver broke down and had issues with that unit cooling, we would figure out what shop they were closest to & direct him to that shop as well as contact the on call technician for that area.
Documented conversations with customers to track requests, problems and solutions.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
MTM Inc - Customer service representative City, STATE, 08/2007 - 05/2010
We were responsible for taking incoming calls from Medicaid members that were in need of transportation to anymedical appointments they had that was covered.
A member would call in & we would enter their information & the details of their appointment, where they needed to go and put it into our computer system which would then be set up with a cab company to take them to that appointment.
I worked 2nd shift and would handle over 100 calls on a busy day.
We were responsible for checking a members eligibility and worked closely with the health plans from all over the U.S.
On a regular basis.
If any issues would come up, there was no other way but to handle it right then and there whether it was dealing with the member or the cab company that was assigned to do the trip.
Documented conversations with customers to track requests, problems and solutions.
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