Personable, strategic and trusted Project Manager, Scrum Master and Product Owner with 15 years of combined experience managing projects and developing high-performing teams through effective leadership. Proven ability to craft efficient processes which facilitate communication, produce quality results and strengthen relationships between diverse personalities. Expertise in project management, problem analysis, process improvement and team building.
Skills
Project Management/Direction
Timely Project Completion
Managing Multiple Projects
Agile Methodology
Professional Scrum Master (est. certification date: Sep '23)
Written/Verbal Communication
Team Bonding
Collaboration
Engaging Stakeholders
Customer Service
Conflict Management
Organization
Process/Performance Improvement
Data Analysis
Presenting
Gathering Requirements (User Stories)
Prioritization
UX Testing/Acceptance
Strategic Planning
Work History
07/2020 to Current
Analytics Project ManagerUline, Inc. – , , Chicago, IL
Designed/implemented “Backlog Reduction Plan” which rebuilt request workflow (stronger vetting), removed irrelevant tickets, and realigned remaining tasks with Senior Leadership priorities. Backlog decreased 36% (300 to 191) over 36 months (3/13/2020–3/12/2023)
Managed development of Analytics Performance dashboard which provides visibility into productivity/time allocation. Duties: proposing KPIs to Chief Data Officer (Lead/Cycle/Takt Time, etc.), coordinating with Application Developer to integrate time/issue tracking systems (Toggl/Jira), supervising Data Reporting Analyst's dataset creation, documenting logic, wire-framing (Balsamiq), design (DAX, Power BI), UX testing, and deployment.
Using aforementioned insights, established task resolution benchmarks (i.e., Avg of 3/day, 30/sprint, 65/mo) for Analytics team to measure progress toward backlog reduction goal of net 150 by 8/8/2023. As of 3/4/23: 2.6/day, 26.3/sprint, 57.2/mo (avg)
Led implementation of Scrum into Analytics team workflows serving as both Scrum Master (leading scrum ceremonies: sprint planning, daily scrums, sprint reviews/retrospectives, removing blockers, advising team members) and Product Owner (interfacing with customers, defining "done", prioritizing backlog). Additional contributions: creating a Sprint dashboard to monitor Sprint backlog and developing Sponsor Priorities dashboard which enabled C-Level staff to articulate backlog priorities while promoting equity across organization. Analytics team velocity increased 24% (8.5h–6.5h/ticket) comparing 9/20/21-6/30/22 to 7/1/22-3/12/23
Led development of LCHC’s Strategic Plan dashboard (40 KPIs) and coordinated C-Level staff, Graphic Designers, ETL Database Developers, Data Reporting Analysts, and Application Programmers. Additional duties included defining logic, identifying S.M.A.R.T. goals from trend analysis, curating documentation, wire-framing, design, UX testing, and deployment. Dashboard adopted by incoming CEO in January 2022
Managed annual Uniform Data System (UDS) report submission. Analyzed/interpreted changes requested by HRSA, confirmed updates with internal/external subject matter experts, created/assigned tasks, validated code revisions, updated documentation, submitted report.
Managed overhaul (and subsequent annual updates) of Clinic Operations’ Productivity & Compliance reports. Duties: gathering requirements from Director of Clinic Operations, defining logic, wire-framing, creating/assigning tasks, UX testing, and deployment.
Managed LCHC's largest ever update to its Care Management program coordinating interdisciplinary team of subject matter experts (Chief Data Officer, Chief Administration Officer, Chief Operating Officer, Clinical Applications Director, Clinical Complex Care Director). Duties: scheduling meetings, interviewing stakeholders, mapping dataflows/workflows (Visio), defining scope, gathering requirements, creating/assigning tickets, tracking progress, presenting on weekly progress and navigating complex interpersonal dynamics to achieve shared goals.
Co-developed the following dashboards: Provider Performance Measurement, Health Information Technology Performance, New Patient Volume, COVID-19 Testing & Vaccination, Influenza Testing & Vaccination.
01/2020 to 06/2020
Business Intelligence DeveloperLawndale Christian Health Center – , , Chicago, IL
Created “Backlog Reduction Plan” (rebuild, remove, realign) and presented to Chief Data Officer which was approved
Laid foundations for Strategic Plan dashboard. Duties included documenting data sources, wire-framing design, collaborating with Graphic Designers to produce prototype, and creating/assigning tasks in Jira.
07/2018 to 12/2019
Coordinator, Database & IT SupportCure SMA – , , Elk Grove Village, IL
Collaborated with managers/directors/VPs gathering requirements for fundraising/event campaigns. Developed/published corresponding reports (Salesforce)
Managed helpdesk ticket queue (Salesforce) and solved various hardware/software issues
Processed donations entering relevant financial data into Salesforce/Luminate
Collaborated with staff to refine workflows making financial data entry efficient/accurate.
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