Analyst Speech Analytics resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-oriented Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage [Number] years of experience in new position at [Company Name]. Skilled at using educational knowledge and [Skill] expertise to achieve [Result]s. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with [Software] and [Software]. Rational, critical-thinking [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Expert Analyst versed in [Description] area. Offering [Number] years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Statistic analysis
  • Information gathering
  • Account Reconciliation
  • Trend forecasting
  • Technical Writing
Work History
Analyst, Speech Analytics, 06/2014 - Current
Mcdonald's Shakopee, MN,
  • Provided reporting for [Timeframe] forecast analysis and ad-hoc reporting in support of decision-making.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Helped improve [Area] operations by showing clear connection between current policies and business results.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Supervisor, 01/2005 - 06/2014
Elwyn San Gabriel, CA,
  • Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Measured team performance and reported metrics to leadership team members.
  • Provided coaching and counseling to [Number] employees to encourage professional growth as well as meet short- and long-term goals.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Worked with management team to implement proper division of responsibilities.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Interviewed, hired and trained new employees for [Job title] position.
  • Identified individual employee's unique work styles and adapted management methods.
  • Oversaw talented team of [Number] [Job title]s by actively communicating project information, remedying issues and delivering positive feedback.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Performed [Timeframe] evaluations and reviews for [Number] employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Technical Support Representative, 12/2000 - 01/2005
T-Mobile US Inc. City, STATE,
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to [Software].
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Bachelor of Science: Cyber And Data Security Technology, Expected in 03/2022
Ashford University - San Diego, CA

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Analyst, Speech Analytics
  • Supervisor
  • Technical Support Representative


  • Bachelor of Science

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