Analyst- NRB ( Global Network Management) Resume Example
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ANALYST- NRB ( GLOBAL NETWORK MANAGEMENT)
Summary
- Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.
Skills
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Experience
Analyst- NRB ( Global Network Management)
City , STATEVerizon Wireless/Dec 2012 to Current
City , STATEVerizon Wireless/Dec 2012 to Current
- Responsible for supporting NRB Department with reporting- tracking /developing data metrics into a monthly report using Remedy/Crystal reporting, Tableau reporting, Access 2010.
- Enter all purchase orders in Peoplesoft and Xign.
- Work closely with vendors and oversee full life cycle of order process to ensure prompt receipt of materials.
- Project facilitator- Manage schedules, equipment, and resources to meet cost, schedule and performance goals.
- Prepares and maintains a department capital spending plan.
- Responsible for requesting authorization of funds, writing purchase orders, and managing procurement activities.
- Perform data reconciliation on confirmed transactions.
- Analyze procurement requests and facilitate purchasing.
- Install all desktops, monitors in cubicles.
- Trouble shoot computer issues and participate with EDN re- image PC's.
- Execute installation of desk phones- process Case sentry tickets, NSR# tickets.
- Trouble shoots for ACD Tool issues.
- Member of department project team participating in data analysis, report generation, providing information regarding function specific policies & procedures for applied use by management, tracking and control of processes.
- Responsible for setting up of the WIGS Stats to be viewed on TV's, displaying throughout the NRB dept.
- Liaison- Point of contact for outside vendors and contractors to effectively meet shipping and installation commitments.
- Work closely with all engineering groups as needed.
- Submits monthly (Key Metrics) KPI's reports from Crystal reporting.
- Coordinate and keep track of all activities relative to 999 billing accts related to phones and laptops.
- Process all case sentry tickets for cisco desk phones and ACD lines.
- Departmental Compliance- Ensure compliance with company procurement policies, standards and practices.
- Assist in Sarbanes-Oxley reporting and compliance.
- Evaluated performance benchmarks and established review metrics for future tracking.
- Completed quality assurance reviews to assess accuracy of data and validate results.
- Created Headcount and Overtime reports, including ah-hoc and forecast analysis reports.
- Created reports detailing findings and recommendations.
Business Finance Operations Coordinator
City , STATEVerizon Wireless/Feb 2006 to Dec 2012
City , STATEVerizon Wireless/Feb 2006 to Dec 2012
- Maintain expert Level Proficiency in contracts processing and quality as well as all systems utilized for their support.
- Responsible for ensuring the compliance of customer contracts and accuracy of information contained in the ECPD database.
- Maintain first in- first out processing of all server requests to ensure all SLA's are met.
- Maintain productivity and accuracy targets with an Accuracy score average of 99.67%.
- Assist with escalations and special projects which involved spreadsheets in Excel.
- Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
- Imparted leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality control, business system demand management and budgeting oversight.
- Demonstrated excellent network and relationship building with both external and internal customers.
Credit Order Operations Coordinator
City , STATEVerizon Wireless/Nov 2002 to Feb 2006
City , STATEVerizon Wireless/Nov 2002 to Feb 2006
- Assisted with the training of the new call center.
- Handled all aspects of revolving billing issues including billing issues including price plan changes.
- Monitor Employees on my team regarding their time schedules, any tardiness.
- Monitor credit applications through E Credit to ensure service levels was met.
- Held monthly team meetings with the team members to review updated processes.
- Conducted side by sides with COOS employees to ensure quality assurance.
- Managed administrative staff and trained new hires on office procedures and policies.
- Prepared agendas for monthly staff meetings and worked with administrative assistant to schedule staff meetings.
- Managed daily functions of deskside support, including defining and implementing processes.
- Reviewed contracts with company's legal counsel, making revisions in effort to avoid future litigation.
Education and Training
Certificate in Word, Excel Powerpoint, Property
Management /Real Estate CourseOcean County College
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Resume Overview
School Attended
- Ocean County College
Job Titles Held:
- Analyst- NRB ( Global Network Management)
- Business Finance Operations Coordinator
- Credit Order Operations Coordinator
Degrees
- Certificate in Word, Excel Powerpoint, Property
Management /Real Estate Course
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