Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
IT Professional who offers 12 years strong background in Analysis Management, Test Management, Development Outsourcing, ITIL, COBIT standards, Vendor Management, SDLC Management, Enterprisewide Project Management where 8 years in Insurance industry. Have established and developed several teams. Strategist, Problem Solver, Thinker, Motivator.
Professional Highlights
  • SDLC Management
  • IT Strategy Management
  • Analysis 
  • Project and Change Management
  • Security Testing
  • Functional Testing
  • IT Outsourcing
  • ITIL
  • Team building and leadership
  • Vendor management
  • Digital Transformation Strategy
  • Enterprise Architecture
  • Scrum methodology
  • Waterfall framework
  • Current PMP Certification
  • Self-directed
  • Budgeting and resource management
  • Start-up Experience
  • Multinational companies
  • Product Lifecycle Management (PLM)
  • Risk Assessment and Response Planning
  • Software upgrade planning 
  • Enterprisewide implementations
  • Bank Integration and Bankassurance
  • Cross-border team experience
  • E-commerce
  • CRM Projects
  • ERP Projects
  • Cloud and SAAS Solutions
  • Customer Development
  • Core Insurance Systems
  • BI Projects
  • Data mining
  • Java Applications
  • .NET Applications
  • SQL, MySQL, Oracle Databases
  • UI & UX
  • HTML and CSS
  • MS Visio, MS Project
  • Decisive
  • Collaborative
07/2016 to Current
Business and System Analysis Manager National Indemnity Company Chicago, ,
  • Leading the team that drives the core insurance applications by defining the scope, timeline and resources
  • Driving implementation strategy of new regulations and innovation projects and coordinating with 32 insurance companies for successful implementation 
  • Managing team of 20 business analysts and system analysts, allocating resources to ongoing projects and enforcing deadlines
  • Coordinating integration with insurance companies and third parties
  • Managing communications with government institutions and regulatory institutions
  • Delivering detailed feature roadmaps that include action items and project targets
  • Leading triage on product bugs and feature requests
  • Team building
  • Leadership
01/2013 to 05/2016
Information Systems Manager Cvs Health Wilmington, ,

  • Member of Senior Management Team
  • Created IT Road Maps including all technology implementation plans and departmental budgets
  • Led all Software System Implementations of the company which is an omni-channel with 22 insurance shops around Turkey together with online channel and tele-sales channel 
  • Negotiated and approved technology vendor, outsourcing, and consultant contracts and service agreements to provide the best solutions to transform business requirements in terms of functionalities, cost and time to implement. Saved 4 million TL by IT outsourcing and negotiating
  • Hired and developed project managers, analysts and system support specialists
  • Managed outsourced vendors for deployment and maintenance of software solutions
  • Assured successfull implementation of all IT Projects by communicating with executives and department heads and managing Business Analysis, Development Outsourcing, user acceptance tests (UAT) and end user support
  • Created the test strategy for all applications and managed outsourcing test services
  • Managed the Deployment Plans
  • Identified product problems and strengths and collected data on the customer experience
  • Led the design and development of software upgrades and the deployment of new services and products
  • Created operational policies, procedures, standards, guidelines and best practices
  • Applied the network, infrastructure, software and data security standards of the group in coordination with the Regional Office


  • Implemented all Information Systems of the start-up company from scratch
  • Developed and managed the Information Systems Department and Digital Transformation Office of 6 analysts and project managers
  • Achieved cost saving with SAAS and Cloud Solutions
  • Has good track record in Management and Execution of Large to Complex Enterprise IT Projects such as CRM, ERP, Commission and Collection Systems, Customer Development , Reporting Systems, Lead Distribution, Call Center, NPS, Corporate Website and Online Insurance Distribution, Omni-channel Systems, Task Manager, etc.
10/2008 to 01/2013
Analyst Project Manager Anadolu Insurance Company City, ,
  • Enterprise IT Projects with highest budget €6,5 million at one of the biggest insurance companies in Turkey
  • Elementary Insurance Core System Selection and Procurement (Product Factory)
  • Elementary Insurance Product Projects (Health, Casco, MTPL, Mandatory Earthquake, P&C, Travel Health, Credit Card Protection),
  • Claims, Collection system transformation
  • Bankassurance and Bank integration for collections and payment systems
  • Analysis, Project Management, UAT of elementary insurance products
  • Cross-border enterprise project execution
04/2005 to 09/2008
Co-founder and Analyst Project Manager A Plus Consultancy City, ,
  • Implemented IT Solutions for SMEs
  • Established an online portal as a start up with a team of 5 employees
Expected in 2017
: Executive MBA
Ozyegin University - Istanbul,
Expected in 2003
Bachelor of Science: Mathematics
Bogazici University - Istanbul,
Numerous courses on Coding, Data analysis, SQL queries, BI Tools, Statistics, Actuarial Studies, Analytical Thinking and Problem Solving
Project Management Professional (PMP), 2016
Fluent in English
Advanced problem-solving skills, great organizational skills, great communication skills, enthusiastic person
PMI Member

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School Attended

  • Ozyegin University
  • Bogazici University

Job Titles Held:

  • Business and System Analysis Manager
  • Information Systems Manager
  • Analyst Project Manager
  • Co-founder and Analyst Project Manager


  • Bachelor of Science

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