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AML/KYC Analyst Resume Example

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AML/KYC ANALYST
Summary
Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Skills
  • Exceptional customer service
  • MS Office proficient
  • Bilingual in SpanishSales expertise
  • International funds transfer process expertise
  • Risk management evaluation background
  • Strong sense of banking ethics
  • International finance knowledge
  • Cash dispenser operation
  • Excellent communication skills
  • Friendly
  • Energetic
  • Flexible
Experience
01/2015 to Current
AML/KYC AnalystCiti Bank
  • Perform public and internal research to complete due diligence on client KYC profiles.
  • Ensure KYC documentation added to the KYC source systems is accurate and complete.
  • Use sound judgment to bring solutions to client and business issues.
  • Own and resolve the issue to completion.
  • Drive key relationships with the business and clients, including acting as Single Point of Contact for KYC.
  • Liaise with Sales, Bankers, Relationship Managers and client directly to acquire missing client KYC documentation.
  • Act as a KYC and AML subject matter expert.
  • Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues.
  • Partner with WCOB stakeholders to identify and drive process improvements, procedural improvements and efficiencies.
  • Involved in WCOB, LOB or business driven projects.
  • Higher throughput, timeliness and accuracy rates than staff at non Associate level.
  • Potential to manage staff as needed.
01/2011 to 01/2015
Personal Injury Case Manager/InvestigatorThe Action Johnson Law Firm
  • As a litigation/Trial Legal Assistant or Personal Injury Case manager, I provided superior client service while professionally handling litigation/trial case management.
  • I was part of a team of 10 Case managers.
  • Our responsibilities included but were not limited to, Communicating with clients.
  • Scheduling and calendaring client meetings, hearings, depositions, mediations, court deadlines, etc.
  • Draft, prepare, and review documents including complaints, discovery responses, motions, correspondence.
  • Liaison between attorneys, clients, experts, witnesses, and other outside contacts.
  • Organize and maintain litigation files through the use of electronic filing system.
  • Assist in trial preparation and discovery practice including gathering and organizing exhibits, trial data, documents and other materials in response to subpoenas, discovery requests, interrogatories, etc.
  • Prepare Closing Packages for disbursement to client.
01/2009 to 01/2011
Sr. Client Service ProfessionalJPMORGAN CHASE － Tampa, FL
  • Responsible for the daily tactical client account management of employer groups participating in The Direct to Employer HSA/FSA/BSA product segment within the Consumer Directed Healthcare/Emerging Payment Channels division.
  • Client relationship development and enhancement as well as facilitation of client correspondence incorporating all communication methods as required.
  • Responsibilities also include handling client inquiries, escalated requests, providing timely resolution and exceptional client service experiences at a supervisory level.
  • Handle exception items, resolve complex issues, review and recommend systemic process enhancements, and achieve other predetermined business goals.
  • Track and identify client trends, prepare ticket reporting and QBR data.
  • Coordinate with management, implementations, and product to resolve issues partnering on special projects and exception processing.
  • Daily interaction with external clients and internal company employees.
  • Establishing client relationships, rapport, delivering service level requirements, and providing exceptional quality service.
01/2006 to 01/2009
HSA Customer Service Sr representativeJPMORGAN CHASE － Tampa, FL
  • Combining actively helping customers by establishing and addressing the nature of their concerns by being proactive.
  • Handle calls related to customer's escalating complaints regarding HSA debit card issues.
  • Research, investigate, and follow-ups with cardholders.
  • Response to Kana email, used efunds, Choice point for KYC, payment investigations thru receivable edge.
01/2005 to 01/2006
TEFRA Processor/IPBCitigroup － Tampa, FL
  • Perform Tax certification to existing accounts.
  • To insure that on a daily basis the incoming TEFRA's are verified and processed if all requirements are met.
  • To insure that on a daily basis the incoming TEFRA's are certified and reimbursed back-up withholding as necessary.
  • Send letters and TEFRAs to thoseaccount holders that did not complete the form correctly or did not provided the required documentation to process the item.
  • Maintain filing of all completed, updated TEFRAs and those pending additional forms.
  • Perform Quality Control and verification of certification/decertification for accounts address changes performed to a US address.
  • Manage the responses to the yearly "Due diligence" mail-out of TEFRAs, Other special projects as assigned, position requires daily use of discretion and judgment.
  • Performance of moderately complex administrative tasks closely guided by policy and past practice.
01/2003 to 01/2004
Disputes Account MangerCapital One Financial Services － Tampa, FL
  • Handle calls related to customer's escalating complaints regarding credit card issues.
  • Resolve issues related to disputes between customers and merchants over credit card charges.
  • Consistently met and followed guidelines stipulated by Visa/MasterCard to ensure compliance while meeting company deadlines.
  • Submitted charge-backs to merchants to ensure valid and appropriate charges for customers were executed.
  • Recognized for exceeding productivity goals by receiving monthly performance bonuses, and ranked as the highest revenue producer through sales for the last two consecutive years.
01/2002 to 01/2003
Retention Account Manager
  • Ensured company losses were minimized by keeping retainable accounts under our care and improved earnings by encouraging use of accounts as well as convincing customers to switch activity from competitor's products to ours.
  • Consistently retained accounts at the rate of 80%, well above company standards.
  • I acted as team manager for the retention department, while servicing accounts valued at 20 million dollars annually.
  • Build monthly revenue an average of $200,000 in cross-selling products and encourage usage of retained account through balance transfers.
  • I created new retention models and actions plans which improved individual account retention rates by 31%.
  • I received several awards for the most valued associate.
  • First Hispanic Line of Business Sales Consultant (Managed, coached, and trained associates to meet performance expectations.
  • Facilitated weekly associates meetings and evaluated the performance of each associate.
01/2001 to 01/2002
Bilingual Customer Service Representative
  • Combined actively helping customers by establishing and addressing the nature of their concerns by being proactive.
  • Improving personal efficiency to reduce cost and improve value of the brand name.
Education and Training
Medical Technology at HCC Two years college
Languages
Bilingual (fluent in Spanish
Skills
account management, administrative, back-up, balance, Case manager, case management, Closing, Consultant, credit, Client, clients, debit, Detail oriented, direction, documentation, Due diligence, edge, email, filing, financial, FSA, forms, Legal, letters, litigation, materials, Medical Technology, meetings, mail, organizational skills, organizing, producer, quality, Quality Control, rapport, receiving, reporting, Research, selling, Sales, Scheduling, sound, fluent in Spanish, supervisory, switch, Tax
Additional Information
  • Able and willing to relocate.
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Resume Overview

Companies Worked For:

  • Citi Bank
  • The Action Johnson Law Firm
  • JPMORGAN CHASE
  • Citigroup
  • Capital One Financial Services

Job Titles Held:

  • AML/KYC Analyst
  • Personal Injury Case Manager/Investigator
  • Sr. Client Service Professional
  • HSA Customer Service Sr representative
  • TEFRA Processor/IPB
  • Disputes Account Manger
  • Retention Account Manager
  • Bilingual Customer Service Representative

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