I am a creative professional with a Masters and Bachelor degree in Business with emphasis in HR and Management, with over 15 years of exceptional communication, auditing, complying, reporting, documentation and interpersonal skills. Detail-oriented and adaptable with proven abilities in performing administrative and operation functions, analyzing, researching and resolving issues, management, team support, and creating/maintaining policies and procedures.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Strong interpersonal skills
Microsoft Office proficiency(Word, Excel spreadsheet, Access and
Power Point), BETA, Actimize, Lexis Nexis Risk Management Solution, CPACS
(Corporate Patriot Act Compliance System), Smart Station, UAR (Unusual Activity
Referral System), NEWTON (New Enterprise Wire Transfer Online Netwok), and OIB (Operations Image Browser), HRMS and Peoplesoft
AML Compliance Consultant09/2014 to CurrentInsight Global Wells Fargo AdvisorsSt. Louis, MO
Conducting Enhance Due Diligence (EDD) reviews on existing and prospective high risk clients.
Monitoring a third party reporting software for client's flagged for negative news or potential politically harmful developments.
Processing Alerts for actual matches to clients for Anti-Money Laundering (AML) and Reputational Risk (RR).
Reviewing internal client account documentation, external supporting documentation and third party vendor information sources for AML High Risk possibilities.
Maintaining a partnership with Business Management, Financial Advisors and Brokerage New Account Opening Team for initial and ongoing Enhance Due Diligence monitoring.
Researching, compiling findings and submitting Cash Equivalent and Treasury Certificate reporting monthly, also ensuring reporting information is accurate and current.
Intense researching to clear outstanding items for Corporate Patriot Act Compliance System (CPAC) reporting daily.
Consulting with the various operational account owners within brokerage operations to ensure compliance with Enhance Due Diligence.
Assistant Branch Manager01/2012 to 01/2014Central Bank of St. LouisSt. Louis, MO
Ensured bank policies, procedures and regulations such as BSA, AML, CIP and other bank regulations are followed in accordance with bank and federal guidelines including audit functionality and cash leveling.
Research, reviewed, audit and make corrections to branch General Ledger accounts and daily NSF/overdraft reporting as needed.
Collect, compiled and distributed documentation to several departments, managers, employees and/or clients daily, weekly and monthly.
Performed Branch Managers responsibilities in the absences of Branch Manager Observed, trained and supervised front line on establishing, maintaining and retaining strong, long lasting and positive relationships with internal and external clients Increased sales scores within one year to the top 5 out of 14 branches.
Score of 96% of yearly goal, several months of 98% of monthly goals.
Improved customer services score from Unsatisfactory to Excellent within 6 months and continue to rate Excellent on the last scorecard in September 2014.
Evaluate, enhance and established procedures as necessary to ensure effectiveness and proficiency of the daily operations of the branch.
Service Manager01/2008 to 01/2012BMO Harris BankSt. Louis, MO
Ensured that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems, handling of exceptions and adjustments.
Improved Operational Audits from Need Improvements to Above Satisfactory on quarterly audits for 2 years consistently.
Monitored and reviewed bank's security procedures and control access to vault.
Conferred and participated with the Branch Manager in resolving personnel problems, scheduling of employees' hours, rating performance and recommending salary actions Assisted in personnel administration functions: interviews, hiring, training, coaching, performance reviews, promotion and discipline.
Participated in sales programs for individual, branch and regional goals by account acquisition and customer retention, increasing branch scores by 60%.
Vice President of Operations01/2001 to 01/2007Gateway Bank of St. LouisSt. Louis, MO
Established and periodic training for entire bank staff to ensure that all operational policies and procedures are followed: branch operations, compliance, audit functionality and daily cash levels.
Overseen daily expenses for bank and audit new accounts for CIP and CDD regulations.
Researched and resolved problems or questions to ensure timely resolution and customer satisfaction.
Bachelor of Science: Business Adminstration2001Fontbonne CollegeSt. Louis, MO, US
MBA: Business Management2010Fontbonne CollegeSt. Louis, MO, US