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ambulance transport coordinator resume example with 19+ years of experience

Jessica Claire
Emergency Dispatcher
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Detail-oriented Transportation Coordinator with over 19 years of experience scheduling and managing fleet of up to 19 vehicles for diverse organization. Team-oriented transportation planning to optimize goal attainment within deadline-driven and high-pressure environment. Accomplished trainer with strong background leading workload prioritization and planning functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Supervisor position. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Patient Transport
  • Transport Coordination
  • Compliance Regulations
  • Status Updates
  • Organizational Standards
  • Safety Training
  • Process Reviews
  • Driver Communications
Work History
Ambulance Transport Coordinator, 04/2015 - Current
City Of Denver Library, PA,
  • Knowledge in multiple applications (Care Point, Secure Transfer File, Tiger Care Connect, Epic)
  • Provided timely transportation times of diverse clients to healthcare facilities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Emergency Dispatcher, 09/2002 - Current
Cetronia Ambulance Corp City, STATE,
  • Displays extensive knowledge of Rescue Net Dispatch. Able to track and maintain case incident numbers and logs. Able to run minimal reports with ideas and eagerness to learn more.
  • Training Coordinator proficient in all positions.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch EMS units while tracking data in real-time environments.
  • Identified cases requiring additional resources and interventions, reaching out to supervisors to determine best next steps.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch.
  • Reads system maps and caller information, and documented details in system.
  • Routed calls to ambulance service to meet individual call needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
Emergency Communications Operator, 05/2016 - 08/2018
Lehigh Valley Hospital And Health Network City, STATE,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
Education
No Degree: Pre-Nursing, Expected in
-
Lehigh Carbon Community College - Schnecksville, PA
GPA:
Status -
  • Received EWI Scholarship
  • Dean's List Summer 2014
Cosmetology License: Cosmetology, Expected in 01/1995
-
Allentown SChool of Cosmetology - Allentown,
GPA:
Status -
High School Diploma: , Expected in 06/1994
-
William Allen High School - Allentown, PA
GPA:
Status -
: Cosmetology, Expected in 06/1994
-
Lehigh Carbon Community College - Schnecksville, PA
GPA:
Status -
Additional Information

Extensive knowledge of Zoll Rescue Net Dispatch-Proficient in the set up and usage of Zoll Softwear


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Resume Overview

School Attended

  • Lehigh Carbon Community College
  • Allentown SChool of Cosmetology
  • William Allen High School
  • Lehigh Carbon Community College

Job Titles Held:

  • Ambulance Transport Coordinator
  • Emergency Dispatcher
  • Emergency Communications Operator

Degrees

  • No Degree
  • Cosmetology License
  • High School Diploma

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