Seeking a challenging career that expands my knowledge, and gives me a chance to be part of a team that contributes towards the growth of Walmart .
Alarm Central Supervisor05/2008 to CurrentWalmart Stores IncBentonville, AR
Manage associate performance to meet or exceed departmental goals and objectives Routinely make life safety decisions based on alarm signals received or upon receipt of event notification from the field Hire, train, and develop all hourly associates Provide feedback to hourly associates through evaluations and one on one meetings for their professional growth and development Developed and facilitated training for Alarm Operators, Team Leads, and Shift Supervisors.
Supervised the implementation of Walmart's central alarm monitoring software Oversee, maintain and provide subject matter expertise on all aspects of the hardware and application infrastructure that is required for Walmart to maintain UL certification Create and maintain the Standard Operating Procedures for Walmart Alarm Central Comprehensive knowledge of alarm panel programming Maintain and apply upgrades to Bosch D6600 receivers and D6200 software as well as the Voice Response Terminal Traveled to Walmart Mexico's alarm central station to enhance their hardware and software infrastructure, and to improve the effectiveness of their processes, procedures, and overall operations.
Planned and executed a pharmacy code project to convert 15,000 pharmacists codes at over 5,800 locations in 45 days to ensure compliance with federal laws and company policies Planned and executed the programming of duress/panic functionality for over 5,800 facilities to bolster security and life safety for associates Identify based on content of event notification received from the field, which Walmart and external business units should be involved/engaged to provide event support.
Operator11/2006 to 05/2009Alarm Central
Monitoring and reporting of fire, burglar, and panic alarms for all Walmart and Sam's facilities in the US and Puerto Rico.
Resolve alarms and emergencies with fire and police departments as well as Home Office entities, and store management.
Monitoring, reporting, and escalating international emergencies or crisis to the Emergency Operations Center.
Training and assisting new and seasoned associates on the alarm monitoring software, remote programming software, and various mass communication tools utilized within the company.
Unloading Supervisor10/2004 to 09/2006Walmart Stores Inc
Hired, trained, and supervised associates that were tasked with unloading general merchandise freight Evaluate hourly associates Supervise delivery of freight to specified areas throughout the store Assist management with any additional tasks Stock freight.
High School Diploma2001
Leadership Foundations - 2012 Lean Six Sigma White Belt - 2012 CSAA Level 1 and Level 2 - 2013 Bosch 9000 Series Training - 2013 Bosch Connettix IP Training - 2013
hardware, content, delivery, Home Office, IP, Leadership, meetings, police, policies, processes, programming, reporting, safety, Six Sigma, store management, upgrades