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ALA Aircraft Lead Agent Resume Example

Resume Score: 65%

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ALA AIRCRAFT LEAD AGENT
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction contributing to company success. Self-driven and skilled. Ability to address customer concerns while maintaining company policy.

Highly enthusiastic customer service professional. Results-driven Ramp agent with proven ability to establish rapport with clients. 11 years client interface experience.

Core Strengths
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Active listening skills
  • Adaptive team player
  • Customer service expert
Accomplishments

While employed at Delta Airlines I was awarded many commendation letters and personal " Thank You " letters from customers/clients. I was a member of the Honor Guard which greets military personnel who escort a " human remain " back to their families... This is a privilege granted to prior military who are currently employees.

Work Experience
ALA Aircraft Lead Agent
January 2009 to October 2010
Delta Airlines - Atlanta, GA

An (ALA) main responsibility is to plan and execute loading ( Freight, mail, human remains,animals, and bags.. ) the aircraft, then communicating to the flight crew captain as to what was placed where to ensure safety. Trained several new employees sent to my area.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives who needed assistance in getting luggage to customers in a timely fashion.

Educational Background
MathematicsAtlanta Metropolitan college - Atlanta, GA, usa

Continuing education in economics w music minor.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Delta Airlines

School Attended

  • Atlanta Metropolitan college

Job Titles Held:

  • ALA Aircraft Lead Agent

Degrees

  • Mathematics

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