Dedicated Customer Service Representative motivated to maintain customer satisfaction contributing to company success. Self-driven and skilled. Ability to address customer concerns while maintaining company policy.
Highly enthusiastic customer service professional. Results-driven Ramp agent with proven ability to establish rapport with clients. 11 years client interface experience.
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While employed at Delta Airlines I was awarded many commendation letters and personal " Thank You " letters from customers/clients. I was a member of the Honor Guard which greets military personnel who escort a " human remain " back to their families... This is a privilege granted to prior military who are currently employees.
An (ALA) main responsibility is to plan and execute loading ( Freight, mail, human remains,animals, and bags.. ) the aircraft, then communicating to the flight crew captain as to what was placed where to ensure safety. Trained several new employees sent to my area.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives who needed assistance in getting luggage to customers in a timely fashion.
Continuing education in economics w music minor.
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