Airport Ramp Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Cheerful and upbeat Hardworker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Aircraft safety checks
  • Baggage oversight
  • Materials handling and transport
  • Shipping and receiving
  • Cash and credit card transactions
  • Clerical
  • Relationship building
  • Computer skills
  • Communication
  • Accuracy and efficiency
  • Customer Service
Airport Ramp Agent, 12/2019 to Current
Hawaiian Airlines IncHilo, HI,
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Protected customers' baggage from loss, theft and damage.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Work in all weather conditions
  • Clean inside aircraft when needed.
Warehouse Employee, 03/2015 to 01/2020
Fiat Chrysler AutomobilesPerrysburg, OH,
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Replenished pick slots with outgoing stock items according to next day's work orders.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Documented all tally sheets and other paperwork.
  • Rotated date-sensitive sample stock to front of rack and removed outdated inventory.
  • Noted current product inventory levels to support completion of order requests and audits.
Customer Service Representative, 01/2007 to 05/2015
Gcp Applied TechnologiesSan Antonio, TX,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize Rental sales.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound calls and directed to designated individuals or departments.
  • Offered riders information about local attractions and restaurants.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Collected payment by processing credit card transactions.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Updated and maintained rental agreement files and documents.
  • Processed Car Rental exchange requests in computer system.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Cross-trained in every department to maximize operational knowledge.
  • Trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
High School Diploma: , Expected in 06/2020
Horizonte Tech - Salt Lake City, UT,

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Resume Overview

School Attended
  • Horizonte Tech
Job Titles Held:
  • Airport Ramp Agent
  • Warehouse Employee
  • Customer Service Representative
  • High School Diploma