(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Summary

High energy Manager, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • Staff motivation and development
  • Change implementation
  • Team building and leadership
  • Service quality improvement
  • Calm under pressure
  • Complex problem solving
  • Cross cultural communications
  • Focused on values and vision
Seton Hall University South Orange, New Jersey Expected in 2014 Master of Arts : Strategic Communication and Leadership - GPA :

Strategic Communication and Leadership

Graduated with Distinction - 3.9 GPA

Montclair State University Montclair, New Jersey Expected in 2003 Bachelor of Science : Biology - GPA :
Union County College Cranford, New Jersey Expected in 2001 Associate of Arts : Biology - GPA :
Professional Experience
City Of San Antonio, Tx - Airport Operations Supervisor
San Antonio, TX, 04/2007 - 01/2016
  • Achieved top Outstanding personal performance rating.
  • Manages team of 100 professionals daily.
  • Created Team Care, which motivated staff and resulted in a 41% increase in customer satisfaction.
  • Chief Editor of departmental Weekly News newspaper.
  • Promoted Diversity and Inclusion by launching various events with foreign government representatives and other vendors.
  • Selected by the senior management to perform as acting Assistant Director.
  • Oversees flow of operation of Customer Service division.
  • Makes strategic decisions on planning of resources through interacting with Senior Management from other divisions, cities and countries.
  • Created management development program: Reaching Individual Standards of Excellence (RISE).
  • Focused on environmental issues within the company, such as recycling guidelines, resulting in annual cost reduction over 25% ($400,000 in annual savings). Received the 2010 American Forest and Paper Association (AF&PA) Business Leadership Recycling Award.
  • Implemented a training program for business partners and vendors.
  • Participated in internal audits related to Customer First commitments, which led to 96% compliance.
- Customer Service Representative
Columbus, OH, 09/2005 - 03/2007
  • Reviewed and planned an improvement of the international arrivals area with senior VPs, Directors and Managers.
  • Delegated as a member of the Assist Team for opening new international destinations.
  • Guided the delivery of service to meet the company's goals and standards.
  • Oversaw work area ensuring that all resources are committed appropriately.
  • Directed group of employees, planning and preparing for daily operation.
  • Mentored employees when dealing with customer problems and extraordinary situations.
- International Concierge
City, STATE, 05/1998 - 08/2005
  • Consistently achieved top ranking.
  • Negotiated with technology group the design of improved and efficient information system.
  • Interacted with International Product Marketing and Sales.
  • Participated in the production of the First to Favorite marketing video.
  • Increased by 75% and maintained loyalty program.
- Airport Sales Agent
City, STATE, 07/1997 - 04/1998
  • Trained and guided other employees.
  • Analyzed daily data and reported to headquarters.
  • Established relationships with vendors in London, U.K.

English, Polish, Russian.


Leadership Development Program

  • Change implementation
  • Motivation and development
  • Leadership, values and vision

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Resume Overview

School Attended

  • Seton Hall University
  • Montclair State University
  • Union County College

Job Titles Held:

  • Airport Operations Supervisor
  • Customer Service Representative
  • International Concierge
  • Airport Sales Agent


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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