airport operations supervisor resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Executive Summary
High energy Manager, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Core Qualifications
Staff motivation and development
Change implementation
Team building and leadership
Service quality improvement
Calm under pressure
Complex problem solving
Cross cultural communications
Focused on values and vision
Professional Experience
Airport Operations Supervisor, 04/2007 to 01/2016 City Of San Antonio, Tx – San Antonio, TX,
Achieved top Outstanding personal performance rating.
Manages team of 100 professionals daily.
Created Team Care, which motivated staff and resulted in a 41% increase in customer satisfaction.
Chief Editor of departmental Weekly News newspaper.
Promoted Diversity and Inclusion by launching various events with foreign government representatives and other vendors.
Selected by the senior management to perform as acting Assistant Director.
Oversees flow of operation of Customer Service division.
Makes strategic decisions on planning of resources through interacting with Senior Management from other divisions, cities and countries.
Created management development program: Reaching Individual Standards of Excellence (RISE).
Focused on environmental issues within the company, such as recycling guidelines, resulting in annual cost reduction over 25% ($400,000 in annual savings). Received the 2010 American Forest and Paper Association (AF&PA) Business Leadership Recycling Award.
Implemented a training program for business partners and vendors.
Participated in internal audits related to Customer First commitments, which led to 96% compliance.
Customer Service Representative, 09/2005 to 03/2007 – Columbus, OH,
Reviewed and planned an improvement of the international arrivals area with senior VPs, Directors and Managers.
Delegated as a member of the Assist Team for opening new international destinations.
Guided the delivery of service to meet the company's goals and standards.
Oversaw work area ensuring that all resources are committed appropriately.
Directed group of employees, planning and preparing for daily operation.
Mentored employees when dealing with customer problems and extraordinary situations.
International Concierge, 05/1998 to 08/2005 – City, STATE,
Consistently achieved top ranking.
Negotiated with technology group the design of improved and efficient information system.
Interacted with International Product Marketing and Sales.
Participated in the production of the First to Favorite marketing video.
Increased by 75% and maintained loyalty program.
Airport Sales Agent, 07/1997 to 04/1998 – City, STATE,
Trained and guided other employees.
Analyzed daily data and reported to headquarters.
Established relationships with vendors in London, U.K.
Education
Master of Arts: Strategic Communication and Leadership, Expected in 2014 to Seton Hall University - South Orange, New Jersey GPA:
Strategic Communication and Leadership
Graduated with Distinction - 3.9 GPA
Bachelor of Science: Biology, Expected in 2003 to Montclair State University - Montclair, New Jersey GPA:
Associate of Arts: Biology, Expected in 2001 to Union County College - Cranford, New Jersey GPA:
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