Airport Operations Supervisor resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Interpersonal skills

Communication Skills

Time Management

04/2019 to Current Airport Operations Supervisor City Of Palm Springs | Palm Springs, CA,
  • Responsible for planning, scheduling, directing subordinates for their daily tasks.
  • Ensuring all inbound and outbound flights with wheelchair requests are met.
  • Dispatching agents to take wheelchair passengers from point A to point B.
  • Assigning agents to flights that has preboarding requests
  • Office/Administrative responsibilities
  • Answering phones for airline requests and inquiries.
11/2014 to 05/2015 At Your Service Agent Aimbridge Hospitality | Southaven, MS,
  • Responsible in answering, recording and processing all guests calls, concerns, requests or questions.
  • Operates telephone switchboard station to be able to answer telephone calls.
  • Assist guests requests for wake up calls, advise guests with any messages received for them.
  • Log all requests from guests into computer, contact individuals from appropriate department and follows up with guest to ensure request has been fulfilled.
  • Provides guests with hotel information, property amenities, room features and local areas interest.
04/2002 to 09/2011 Customer Service Agent Spectrum | San Diego, CA,
  • Provide check-in assistance, ticketing, reservations, re-booking of itineraries, and boarding passes for passengers hBoarding flights and escorting passengers to aircraft as needed.
  • Assist and greet customers in a prompt and courteous manner.
  • Provide accurate gate information, flight arrival and departure information, as well as answer general inquires.
  • Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines.
  • Communicate clearly and accurately with customers as well as ground and aircraft personnel.
  • Assist special needs passengers, resolve customer complaints and other duties assigned by Manager and Supervisors.
  • Communicated with customers daily.
  • Assisted customers with inquiries and provided all pertinent information.
  • Analyzed problems and anticipated customers' needs.
  • Customer inquiries and complaints.
  • Dealt tactfully and effectively with difficult customers.
  • Demonstrated skill in providing excellent customer service.
  • Promoted customer satisfaction through clear, concise communication.
  • Solved customer problems and assured satisfaction.
  • Maintained positive company image during difficult situations.
01/2006 to 01/2006 Unit Coordinator Aurora Santa Rosa Hospital | Santa Rosa, CA,
  • Responsible for creating charts for new admissions, answering the unit phones, transcribing of doctor's orders, ordering of various laboratory works, procedures, breaking down the chart after a patient is discharged and other doctor's order, stocking the supply room, stocking the printers & fax machines with paper, compiling the Medication Administration Records (MAR) for the nurses, updating the Kardex on patients, Receiving new patients and collecting patient records.
  • Ordering supplies , coordinating patient schedules,and completing admission and discharge forms.
01/1998 to 01/2003 Customer Service Representative/Billing & Collections Coordinator Caesars Entertainment Corporation | Anderson, IN,
  • Filing, record keeping, sorting mails.
  • Generated monthly reports for managers and supervisors.
  • Operating office machines.
  • Handle and resolve customer complaints.
  • Route calls to appropriate departments.
  • Generate invoice for advertisers.
  • Accounts Receivables.
  • Respond to inbound customer inquiries regarding claim procedures.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Direct inbound and outbound call activities.
01/2000 to 01/2000 Human Resources Assistant Clarion Hotel | City, STATE,
  • Supported director and manager of human resources in the administration of benefits, payroll, and other human resource activities.
01/1997 to 01/1999 Guest Service Specialist/Cashier Target | City, STATE,
  • Responsible for ringing up items and bagging them.
  • Handles returns and exchanges.
  • Answers guests questions Provided exceptional customer service and support.
  • Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.
  • Balance cash drawer daily.
  • Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports hObserved checking, billing, and cashiering activities.
  • Accurately and efficiently operated cash register.
Education and Training
Expected in 01/1996 Bachelor Of Science | Physical Therapy Brent Colleges of Allied Medicine, Zamboanga City, GPA:
Expected in 01/2000 | Regional, Burlingame, Daly City, California GPA:
Hotel & Hospitality Services Regional Occupational Program
Expected in 01/2006 | , , GPA:

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Resume Overview

School Attended

  • Brent Colleges of Allied Medicine
  • Regional

Job Titles Held:

  • Airport Operations Supervisor
  • At Your Service Agent
  • Customer Service Agent
  • Unit Coordinator
  • Customer Service Representative/Billing & Collections Coordinator
  • Human Resources Assistant
  • Guest Service Specialist/Cashier


  • Bachelor Of Science

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