Airport Operations Crew Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

American Airlines Customer Service Manager (SJU)

Executive Profile

Seasoned, resilient and highly dependable customer service professional with over 3 years of experience in a major airline environment and a Bachelor of Arts Degree in Public Communications and Public Relations.

Skill Highlights
  • Skilled interacting with customers and employees in airline operation.
  • Apply effective communication skills aimed to meet customers needs, wants and problems.
  • Seek and maintains proactive communication with operational and administrative leaders to secure arrangements and to maintain alignment, orientation, and configuration.
  • Define complex project plan including scope, budget and schedule, and executes tasks defined in project plan to achieve project goals using standard project management methodologies and practices.
  • Continually assess project needs and resources to complete activities stated on time and within budget.
  • Partner with resource managers, partners, and vendors to achieve strategic and operational goals.
  • Establish external organizational alliances to drive results.
  • Inform achieved results to crewmembers, managers, leaders, and program allies.
  • Build new business partnerships to collaborate towards strategic goals.
  • Lead and facilitate project meetings and presentations to leadership and decision makers.
Core Accomplishments
  • jetBlue Airways, Selected Corporate Social Responsibility Liaison - (09/2014)
  • jetBlue Airways, Selected Uniform Liaison - (01/2014)
  • jetBlue Airways, Selected Care & Emergency Response Team - (09/2013)
  • jetBlue Airways, Awarded top dependability recognition, Dependability Award - (03/2012)
Professional Experience
Airport Operations Crew, 09/2011 to Current
Jetblue Airways Corp.Washington, , Puerto Rico
  • Duties include handling the onboarding process (AO).
  • Accountable for check in, handling the boarding process and assisting customers with special skills (AO).
  • Create, implement and control the Corporate Social Responsibility plan for Puerto Rico and build teams to support community service projects, charitable giving initiatives and nonprofit partnerships.
  • Oversee fellow crewmember appearance as uniform liaison.
Inflight Crew, 03/2011 to 08/2011
USA Jet AirlinesCity, , Puerto Rico
  • Provided inflight services to passengers as a flight attendant.
  • Assisted airline with local inventory control.
Client Relationship Manager and General Administration, 2006 to 2011
Smartquote InsuranceCity, , Puerto Rico
  • Managed the Customer Service Department.
  • Applied public relations principles and skills to sustain customer holding ratios above 90%.
  • Secured regulatory compliance with government agencies and major insurance companies in Puerto Rico.
  • Procured timely renewal of corporate and producers licenses, and submissions of reports and payments to applicable government agencies (e.g. Department of State, Office of the Commissioner of Insurance).
  • Maintained confidential records and organized files.
  • Upheld records of industry decisions (carriers/clients), directives and opinions of the Commissioner of Insurance.
  • Researched and assisted with the preparations of policies, procedures, motions, and resolutions.
  • Arranged executive appointments, and internal meetings.
  • Review and edit reports to the board.
  • Prepared correspondence, documents, clients presentations, and performance reports.
  • Scheduled meetings and prepared agendas.
  • Attended executive meetings and recorded minutes.
  • Analyzed markets and developed special promotions to attract new customers.
  • Negotiated outsourcing contract with outside industry vendors.
  • Monitored sales penetration and reported senior executives.
  • Teamed up with senior executives to identify and implement contracts with insurance companies in the market that meet corporate criteria within territory.
  • Liaised and attended meetings with major local associations including Puerto Rico Chamber of Commerce, Puerto Rico Hotel and Tourism Association (PRHTA) and Puerto Rican Association of Travel Agencies (APAV), among other.
  • Managed time sensitive projects aimed to increase sales penetration in target markets.
  • Fostered strong credible relationships with clients, and industry partners through the application of public relations knowledge and skills.
  • Developed sales strategies to consolidate current accounts and to achieve revenue goals considering consumer behavior, history and market trends.
  • Procured proper compliance in new sales generation and policy renewals processes at consumer and business segments (e.g. applications, appointment letters, financial statements, general documentation, underwriting guides, protocols, laws, and regulations).
  • Responded to client's requests (e.g. claims, endorsements, new coverage and policy information).
  • Monitored multiple product lines and channels of distribution to ensure operational reliability and contractual obligations.
  • Provided guidance and support to senior executives from the public relations and communications standpoint to ensure product lines and services were consistent with the company's brand, promotional goals and corporate image.
  • Assisted in premium collections with major banks through escrow accounts and participated in claim processes.
  • Developed and monitored budgets and spending.
  • Actively seeked cost reduction ideas.
  • Procured efficiency and effectiveness in use of resources.
Bachelor of Arts: Public Communications, Expected in 2006
University of Puerto Rico, Río Piedras Campus - ,

Public Communications

Fully bilingual both written and spoken in English and Spanish.
Additional Competencies

Microsoft Office; SABRE; PowerPoint Presentations, Research, Marketing, Business and Project Planning; Outsourcing; Employee Relations; Team Building; Teamwork.

Licenses & Certifications
    Federal Aviation Administration, Flight Attendant License, (April, 2011)
  • University of Sacred Heart, Crisis Management Certification, (January, 2011)
  • Department of State Commonwealth of Puerto Rico, Public Relations License, (August, 2010)

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Resume Strength

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Resume Overview

School Attended
  • University of Puerto Rico, Río Piedras Campus
Job Titles Held:
  • Airport Operations Crew
  • Inflight Crew
  • Client Relationship Manager and General Administration
  • Bachelor of Arts

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