Bi-lingual Flight Attendant possessing in-depth knowledge of FAA rules and regulations with strong background in customer service, including 2 years as a TSA agent. Passionate about travel and willing to go the extra mile to provide exceptional customer service and helping others.
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Increased airline revenue from checked bag charges by monitoring passengers' baggage size during check-in.
Calculated load weights for different aircraft compartments, using charts and computers.Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met. Completed all post-flight duties. Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment. Ensured the completion of all required aircraft forms, logs and reports. Created and booked hotel and transportation reservations for crew members (and passengers when unexpected delay/repair of aircraft). Ensured the aircraft was clean and prepared for flight with provisions on board (including catering) for the safety and comfort of the passengers. Relayed departure, arrival, delay, aircraft and airfield status to upline controlling agencies.
Announced flight status updates and information about gate changes over airport PA system. Responded politely to passenger complaints regarding ticketing and baggage handling. Created and booked reservations. Checked baggage and collected baggage charges.Escorted passengers in wheelchairs from the terminal to the aircraft.Processed reservations, coordinated stand-bys and monitored cabin availability.Tagged checked baggage with appropriate destination.Enforced safety and security measures and protected sensitive zones. Performed thorough X-ray screenings. Determined flight close-out times and completed and verified flight forms.
Served as a member of the in flight crew on overseas flights.
Served as a member of the in flight crew on national and overseas flights. Instructed passengers on all safety and emergency procedures and answered any questions.Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
Bilingual Spanish/English
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