Dynamic customer service seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of Airline industry and willingness to work a flexible schedule.
Superior communication skills
Staff training and development
Aircraft Move Team , 09/2000 - 05/2016United Airlines - Newark, NJAttended pre-flight briefings. Completed all post-flight duties. Contacted control towers for clearances, arrival instructions and other information, using radio equipment. Ensured the completion of all required aircraft forms, logs and reports. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Inspected aircraft for defects and malfunctions, according to pre-flight checklists. Directed ground traffic, maintenance or baggage vehicles and airport workers. Directed the movement of aircraft from a control tower within Class D Airspace. Ensured that all company procedures and Federal Aviation Regulations were adhered to. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
Customer Service Fleet Supervisor, 08/1998 - 09/2000WORLDWIDE FLIGHT SERVICES - Newark, NJDetermined flight close-out times and completed and verified flight forms. Spend majority of time in the operation, interacting with customers and employees.Work in operation during peak or irregular periods.Use cross-functional teams to generate and implement quality improvement ideas.Evaluate team performance through corporate quality control
measurements.Coach and counsel personnel and provide guidance to team on customer service and performance issues
Respond to employees' professional and personal issues Provide team with necessary tools, resources and training to meet or exceed all operational performance goals
Involve all team members in determination of operational improvements
Waiter, 08/1996 - 08/1998Manila Garden Restaurant - New York City, NYCheck with customers
to ensure that they are enjoying their meals and take action to correct
Write patrons' food
orders on order slips, memorize orders, or enter orders into computers
for transmittal to kitchen staff.
identification to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
Serve food or
beverages to patrons, and prepare or serve specialty dishes at tables as
Present menus to
patrons and answer questions about menu items, making recommendations
duties, such as sweeping and mopping floors, vacuuming carpet, tidying
up server station, taking out trash, or checking and cleaning bathroom.
1996Liceo De San Pablo - San Pablo City, Laguna, PhilippinesHigh School Diploma