air transportation specialist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and friendly candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proven to be a diligent and devoted Air Transportation Specialist and Staff Sergeant, with advanced knowledge of customer service, logistical coordination, and leadership.

  • Enthusiastic Self-Starter
  • Operational Efficiency
  • Microsoft Office proficient
  • Maintaining Clean Work Areas
  • Customer Needs Assessments
  • High-Volume Dining
  • Warm and Friendly
  • Cool Under Pressure
  • Team Player
  • Accuracy and Efficiency in Details
Work History
Server, 08/2022 to Current
Department Of Defense, , Tampa, FL
  • Cultivated warm relationships with over 20 regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold drink specialty items and desserts to increase overall sales and exceed targets.
Air Transportation Specialist, 08/2016 to 08/2022
Aramark Corp., ,

Passenger Service Agent

  • Oversaw ticketing, gate and ramp services.
  • Announced flight status updates and information about gate changes over PA system.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Upgrade Training Instructor

  • Trained and mentored 200 new personnel hired to fulfill various roles.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and oversaw physical fitness training programs for upkeep of military fitness standards.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.

Ramp Supervisor / Load Planner in Erbil Iraq

  • Independently designed load plans for 3 airframes; for cargo belonging to multiple agencies, multiple countries, and all US defense branches.
  • Performed cargo mobility in support of Operation Inherent Resolve to improve defense capabilities of the local Peshmerga Army.
  • Served as custodian and handler of classified documents, ammunition, and general cargo.
  • Upheld personnel safety standards for 15 Airman team during work operations in an active war-zone.
Bachelor of Arts: Psychology, Expected in 05/2024 to American Military University - West Virginia,
Associate of Applied Science: Transportation, Expected in 04/2021 to Community College of The Air Force - Montgomery, AL
High School Diploma: , Expected in 05/2014 to Prosser High School - Prosser, WA

  • First Air/CPR Certified
  • Air Force Trainer's Course
  • Aerial Port Operations Course
  • Intransit Visibility Course
  • Principles of Instruction
  • Airman Leadership School
  • Logistics Resource Management Course
  • Halvorsen Operator Course

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Resume Overview

School Attended

  • American Military University
  • Community College of The Air Force
  • Prosser High School

Job Titles Held:

  • Server
  • Air Transportation Specialist


  • Bachelor of Arts
  • Associate of Applied Science
  • High School Diploma

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