Agile Scrum Master resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Scrum Master with 6 years of experience working with high performing software development teams. Highly trained and knowledgeable in waterfall and agile methodologies, leading cross-functional teams across broad technical, financial, and healthcare domains. I have helped teams become matured and high performing, defining processes and tools best suited for different projects, moving from waterfall to agile depending on project specifics and client's goals. An excellent servant-leader, with good motivational, conflict resolution, team building, interpersonal and communication skills.

An experienced Scrum Master is key to helping teams succeed. As a dynamic, diligent, and forward-thinking Scrum Master, I bring onboard extensive leadership experience to enable teams to coalesce for a common organizational and product vision.
As an agile enthusiast with a proven track record in coaching, training, and mentoring teams in agile frameworks and software development practices, I'm focused on value delivery and accountability. As a servant leader, collaborating, facilitating, and coaching agile teams collocated and distributed is a top priority. I bring accountability and the ability to inspire people and teams to move from where they are to where they want to be.

  • Jira / Confluence / Microsoft Project
  • Team Engagement
  • Computer Networking - Cisco
  • AWS Cloud
  • Project Team Coordination
  • Facilitation of Scrum Events
  • Backlog Management / Refinement
  • Scrum / Kanban Framework
  • Agile Principles and Values
  • Complex Problem-Solving and Conflict Resolution
  • Agile Best Practices and Methodologies
  • Collaborative Team Work / Team Building
Work History
12/2019 to Current
Agile Scrum Master Barnett Engineering & Signaling Laboratories (Besl) Annapolis, MD,
  • Facilitated Scrum Ceremonies – sprint planning, backlog refinement (grooming), daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Assisted with internal and external communication resulting in improved transparency.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
  • Supported team using servant leadership style and leading by example.
  • Guided and coached Scrum team on Agile best practices and values while also meeting delivery commitment.
12/2016 to 12/2019
Scrum Master Illinois Tool Works Eden Prairie, MN,
  • Facilitating all Scrum framework ceremonies which include Sprint planning, backlog Grooming, daily Scrums, Sprint Reviews and Sprint Retrospectives.
  • Identifying and removing impediments detrimental to team's success and Sprint goals.
  • Tracking and communicating team's Velocity and Sprint progress to functional Managers.
  • Managing Kanban and Scrum boards configuration for 2 teams, enforcing WIP limits and making sure team members understood workflow.
  • Provide Status reports to business stakeholders, program managers, on new enhancements to the work product, making sure it aligned to the stakeholders and customer's needs.
  • Assisting product owners and delivery managers in gathering requirements, maintaining backlogs, defining project scopes, allocating resources and establishing meeting schedules.
  • Coaching and mentoring developers, testers and business analysts in Agile best practices, providing necessary necessary trainings to create a positive mindset to Agile methodologies.
  • Motivating and inspiring team members to be self- Managing and resolving dysfunctional behaviors themselves.
  • Empowering my teams to be self- organized and self-managing so they collaborate effectively to get work done on time to meet the Sprint goal.
10/2008 to 04/2016
Call Center Manager Doordash Bedford, TX,
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Established relationships and touch points with clients to promote retention.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Effectively supervised staff of 138 personnel by implementing company policies, protocols, work rules and disciplinary action.
10/2000 to 10/2008
Supervisor Iec Electronics Corp Rochester, NY,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
Expected in 03/2012
Associate of Science: Computer Networking
ITT Technical Institute - Columbia, SC,
Expected in 05/1991
Bachelor of Science: Computer And Information Sciences
John Jay College of Criminal Justice of The City University of New York - New York, NY

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Resume Overview

School Attended

  • ITT Technical Institute
  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • Agile Scrum Master
  • Scrum Master
  • Call Center Manager
  • Supervisor


  • Associate of Science
  • Bachelor of Science

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