Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished servant-leader capable of delivering large-scale software and web development projects on
time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert
judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving
and dynamic environments. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

  • Strong knowledge of good software development practices.
  • Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable.
  • Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task.
  • Excellent team player and team builder with strong interpersonal skills.
  • Proficient using RTC (Rational Team Concert), all Microsoft software, and Clarity
  • Solid interpersonal skills – able to establish strong working relationships.
  • Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories.
  • A background in retail financial services and a proven ability to quickly understand the business strategy and objectives.
  • Understand basic fundamentals of software development processes and procedures.
Work History
04/2019 to Current
Agile Scrum Master Butler Technical Group Federal Way, WA,
  • Facilitates and monitors Scrum process from initiation through delivery
  • Serve as a liaison between product owners and development team to ensure that all targets and requirements are met
  • Maintains product backlog
  • Removes or addresses process impediments
  • Mentoring and coaching Scrum teams to instill agile values and principles and lead by example
  • Facilitating productivity by removing impediments team will encounter, mediating through conflicts, helping team to make decisions and adhering to continuous improvement principles
  • Coordinating across other agile teams for complex projects
  • Managing Scrum process and passing it to team as self-organization matures
  • Helping teams adhere to best engineering practices and Definition of Done.
  • Facilitate team's self-organization and growth
  • Facilitate communication and improve transparency, remove impediments team encounter
  • Track and communicate team progress, as well as sprint or release progress
  • Organize and facilitate Scrum events such as daily stand-ups, grooming, sprint reviews, planning and retrospectives
  • Prepare for all scrum events to help drive efficiency during events
  • Encourage discussion, conflict resolution, alternatives or different approaches
  • Help mitigate distractions and increase team's focus
  • Be active part of Scrum Master community within company and participate in continuous improvement within this discipline
  • Liaise with project stakeholders on ongoing basis
10/2016 to 03/2019
Scrum Master / Project Manager Ecr Software Corporation Boone, NC,
  • I drive appropriate Agile methodology (Scrum/Kanban/etc.) focused on predictable, quality delivery and driving continuous improvement of team.
  • Facilitate team productivity by removing impediments that may obstruct pursuit of team's goals and by preserving flexibility and ability to rapidly respond to changes on team.
  • Serves as Scrum Master for one or more teams Ensures team maintains focus on quality and continuous delivery of business value Helps team pro-actively identify impediments and recommends solutions to remove impediments Represents team in daily or Scrum of Scrums (S2) meeting and clearly communicates team accomplishments, impediments, and downstream impacts.
  • Worked with team to refine product backlog once or twice per iteration.
  • Tracked, escalated and removed impediments.
  • Utilized multiple matrixes to measure and track productivity through various project management tools.
  • Selected Responsibility and Achievements: Instigated and promoted strict guidelines of QA practices and regression testing.
  • Facilitated integration of scrum framework and agile principles to help organization transition and contribute to ROI and increase in productivity.
  • Maintained storyboards, organized charts with best practices to support team with deliverables.
  • Worked with team members individually to improve team dynamic.
  • Used interactive techniques in retrospective meetings to guide, identify and stimulate team moral to improve future iteration.
  • Identified and corrected performance issues through work agreement.
  • Maintained records of daily data communication transactions, problems and remedial actions taken to track progress.
06/2015 to 09/2016
Senior Scrum Master Humana Inc. Olathe, KS,
  • Work within core delivery team empowered/tasked with design, development, modification, and implementation of computer applications, and building high performing delivery teams.
  • Serve as Agile Expert who is responsible and drives team to deliver releases.
  • Engage stakeholders, contributors and technical resources to get stuff done.
  • Contribute and drive team to Agile Maturity goals and DEV OPS goals.
  • Manage multiple/concurrent work streams end-to-end.
  • Utilize project coordination expertise and tools such as Rally, JIRA and MS-Project to support upstream and downstream teams throughout SDLC.
  • Facilitate discussions of complex, high value IT delivery projects that require coordination of development work or technology work on multiple platforms to achieve desired functionality.
  • Communicate committed stories for upcoming sprint to backlog owners and stakeholders.
  • Represent team daily at Scrum of Scrums (S2) meeting to report impediments for escalation.
  • Facilitate scrum ceremonies for team (Daily Stand-up, Planning, Retrospective, Grooming & Review/Demo).
  • Facilitate impediment resolution in timely, cost effective manner.
  • Closely collaborated with project members to identify and quickly address problems.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
07/2013 to 04/2015
Scrum Master Peraton King Of Prussia, PA,
  • Facilitated integration of scrum framework and agile principles to help organization transition to agile culture and increase in productivity.
  • Coached new team into agile line with Kanban and Scrum artifacts.
  • Worked with team to build Kanban board to track progress of work and increase productivity.
  • Continuously monitor team throughout and velocity to achieve iteration goals and commitments Communicate project dependencies to create transparency into team activities and progress, supporting project risk management issues, escalated issues and provided status report.
  • Lead effort to improve team performance, by eliminating time waste and fostered environment of continuous improvement.
  • Facilitated decision making and protected team from outside forces of distractions.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
Expected in 12/2008
Bachelor's Degree: Economics
UNIVERSITY of BUEA - Cameroon,




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