Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic IT professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of agile framework and engineering and training in cybersecurity. Motivated to learn, grow, and excel in leading others in Information Technology.

  • Project Management
  • Development team trainings
  • Public speaking
  • Risk identification
Work History
05/2021 to Current
Agile Coach Dell Haw River, NC,
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in the completion of the beginning agile transformation phase at M&T Bank.
  • Liaised between executives and team members, facilitating smooth communication and successfully achieving performance objectives set by both parties.
  • Developed and implemented updating training programs for 1000 employees.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
06/2018 to 05/2021
Scrum Master Prokarma, Inc. Kansas City, MO,
  • Facilitated ceremonies and coached team members on Scrum and Kanban.
  • Coached Product Owners on facilitating sprint reviews and planning meetings to realize full team engagement.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques including Jira and Scrum.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Anticipated spikes and track impediments to team delivery including cultural barriers, logistical challenges, and technical debt.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Investigated and corrected or escalated project problems.
  • Gathered and organized supplementary material to support structured lessons.
  • Monitored participant workflow and behaviors throughout training process.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
02/2018 to 05/2018
LAN Analyst III Mantech International Corporation Fort Sill, OK,
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Optimized system security and performance with proactive changes such as removing credentials being stored directly into code and replacing them with variables that call credentials from secret store.
  • Planned and implemented upgrades to system hardware and software, resulting in improving performance and security.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills.
  • Maintained consistent security to effectively implement best practices and protect IT assets.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Resolved malfunctions with systems and programs through troubleshooting.
01/2017 to 02/2018
Senior Systems Engineer Sodexo City, STATE,
  • Planned and implemented networking and server changes to meet client budgets and needs.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Performed root cause analysis to provide resolutions for production issues.
  • Developed testing procedures and documentation and presented to clients for review.
  • Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Worked as key resource to architect, engineer, and support over 10 IT projects.
  • Implemented Microsoft Azure cloud solution, migrating x86 servers to cloud infrastructure.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Led disaster recovery testing team at remote location.
  • Communicated status updates to affected parties when issues arose.
  • Reviewed and analyzed security logs to determine and alleviate network threats.
  • Managed and monitored all installed systems for highest level of availability.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Configured new systems and protocols according to strict company guidelines and employee preferences.
  • Completed technical reviews of existing systems and suggested updates or changes, resulting in increased performance and saving Sodexo about one million dollars.
  • Designed and implemented system security and data assurance.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Provided technical expertise and administration of storage solutions that includes EMC VMAX, VNX, Data Domain and NetApp.
  • Performed daily monitoring, management and troubleshooting for all storage solutions.
  • Performed all maintenance for storage solutions to ensure no unplanned outages of service occurred.
  • Managed data backups and disaster recovery operations for 30,000-person company.
  • Rewrote and updated group policy with new domain move and domain level raise.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Troubleshot failed drives, warnings, and unscheduled reboots.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Developed and refined build process and configurations and contributed to network automation.
  • Participated in on-call rotations during holidays, weekends, and overnights to handle emergency network situations.
Expected in 05/2022
Bachelor of Science: Information Assurance and Cybersecurity
Capella University - Minneapolis, MN
  • Certified Scrum Master, Scrum Alliance - March 11, 2022

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  • Capella University

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  • Bachelor of Science

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