Hardworking individual with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Skills
Customer engagement and support
Logistics oversight
Cleaning procedures
Investigative research
Academic advisory
Multidisciplinary team collaboration
Rapport building
Hiring and training
Scheduling and calendar management
Cross-functional teamwork
Employee supervision
POS system operation
First aid and safety
Experience
Jorgensen YMCA | Fort Wayne, IndianaAfter School Childcare Site Director01/2013 - 06/2018
Provided nurturing and appropriate environment for children ranging in age from Kindergarten to Fifth Grade.
Secured indoor and outdoor premises to protect children under care.
Led children in tidying up, hand washing and Family Style snack time to teach responsibility.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Developed and implemented lesson plans based on ages and abilities of class children.
Balanced schedules to provide optimal rest, play and educational periods.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Recorded information about behavior, food served and medications administered.
Incorporated music and art activities to encourage creativity and expression.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Kept children safe and secure at all times.
Enforced rules to teach manners and maintain safe environment.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Maintained organized and clean classroom and work areas.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Discussed new developments, misbehavior and concerns with parents or guardians.
Jorgensen YMCA | Fort Wayne, IndianaSummer Camp Director05/2015 - 06/2018
Set up decorations, equipment and food service stands for various entertainment activities.
Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
Protected safety of every person enjoying recreational activities at YMCA by enforcing disciplined and consistent policies.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Planned, organized, facilitated and promoted diverse recreational programs.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Created and led safety training workshops for employees.
Mediated conflicts between campers through discussion, written action plan.
Supervise 30 Counselors
Jorgensen YMCA | Fort Wayne, IndianaAHA First Aid and CPR Instructor03/2017 - 01/2019
Created appropriate learning environments for students.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Promoted advancement of professional skills for securing certification, employment, leadership development.
Contributed subject matter expertise toward improving overall training program and skills displayed by student nurses.
Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.
Evaluated students to identify knowledge gaps and conduct thorough assessments.
Trained medical center staff and local EMT's on ACLS and PALS techniques and principles.
Passionately committed to student development through hands on training.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Don Halls Tavern | Fort Wayne, IndianaBartender/Server02/2018 - Current
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Helped drive average ticket increases of by upselling customers from shelf to premium brands.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Engaged in small talk with over 50 to 100 patrons per day to build rapport and earn repeat business.
Education and Training
Yale Senior High School | Yale, MIHigh School Diploma05/1998
Parkview Ems Training | Fort Wayne, iNEmt Certification04/2009
Tri Hospital Parmedic | Port Huron, MIParamedic Certification05/2011
