I am a nine year Air Force veteran in the field of weather with considerable customer service skills. I possess a broad knowledge of and extensive experience using the Microsoft Office software, as well as TAWS, IWWC, JET and various other DoD software systems. I functioned as a Unit Safety representative, ensuring unit members were current on all manner of safety training. I held the position of records manager during deployments seeing that all personnel records were in accordance with USAF regulations.
In my current position I operate and maintain an aerial lift, as well as various other construction equipment and machinery. I also assist in many other aspects of the construction business. I am a fast learner and I enjoy the opportunity to learn and develop new skills.
Military decorations include: AF Achievement Medal, Army Achievement Medal, Meritorious Unit Award with 1 oak leaf cluster, AF Outstanding Unit Award with 1 oak leaf cluster, AF Good Conduct Medal with 2 oak leaf clusters, National Defense Service Medal, Iraq Campaign Medal with 2 service stars, Global War On Terrorism Expeditionary Medal.
Primarily, operate and maintain an aerial lift. Additionally, assist skilled workers with construction projects in all phases.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers .Assisted in gathering and moving materials and equipment for the assigned displays. Upheld stock levels and proper pricing for multiple product lines. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Offered exceptional customer service to differentiate and promote the company brand. Offered direction and gave constructive feedback to motivate team members.
Forecasted and observed weather conditions. Briefed weather and mission impacts to pilots and base leadership. Created standard operating procedures to streamline operations. Developed, implemented and monitored programs to maximize customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Graduated Airman Leadership School while holding the position of class leader, which equipped me with supervisory skills and leadership qualities
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