SENIOR SOLUTIONS ARCHITECT
Enterprise Email | Content Management | Data Migration | Back-Up Solutions
Versatile IT professional with broad range of project administration and pre-sales experience in information management and document imaging. Effectively work independently and with a team, adhering to strict time-lines and budgetary constraints. Demonstrated skills in public speaking and management. Expert in architecture design and standby solutions for Fortune 500 companies. Proficient in computer desktop hardware and design.
Windows, Unix, Linux, Mac OSX, VMWare
01/2011 to 01/2017
Advisory Solutions ArchitectEMC CORPORATION － Hopkinton, MA
SourceOne Solution Architect.
Responsible for the designs and implementations of enterprise email, file and SharePoint archiving systems for insurance, healthcare and financial industries.
Successfully completed migrations from EMC's legacy EmailXtender product to the new SourceOne archiving solution, Participated in pre-and post-sales deployment, and support of company email, eDiscovery, and file system archiving solutions for eastern U.S.
clients and 3rd party partners.
Facilitated bi-weekly WW internal team meetings with developers, architects, consultants and the support organization to provide technical leadership on archiving strategies, Microsoft products and backend storage platforms.
Mentored new or junior team members and provided Knowledge Transfer daily on a global scale.
Developed and implemented archiving strategies, policies and best practices for Fortune 500 companies.
Developed and cultivated customer relationships ensuring a 'customer for life' relationship.
Frequently praised for displaying strong customer-facing skills including negotiation, conflict resolution, and escalation management.
Provided technical leadership during the implementation of an engagement.
Maintained awareness of existing or potential customer software/hardware situations.
Proactively alerted project and sales team of potential problems and solutions.
Developed and maintained team client interfacing documentation concerning the archiving implementation, backup, disaster recovery, best practices and health checks to streamline delivery to exceed client expectations and reduce Statement of Work billing.
Presented professional services features and deep-dive technical product discussions to customers with pre-sales team worldwide.
Collaborated with developers to come up with extraction/ingestion methods and tools to get data into SourceOne from other archiving systems and mail environments.
Streamlined processes by developing standard design specifications; effectively communicated with clients, documented storage requirements, answering questions prior to on-site arrival, and discussing scope and knowledge transfer.
Improved backup and recovery times by delivering SourceOne email management suite to several clients, resulting in achievement of recovery time objectives defined by governing service-level agreement
01/2010 to 01/2011
Deployed, upgraded, and migrated content management and archive solutions software to customers across the United States.
Performed analysis and generated recommendation documents.
Problem-solved and amended content management and data storage software issues.
Provided internal support of EMC's SourceOne email archiving solution.
Maintained sole responsibility of all facets of customer facing delivery documentation.
Designed and implemented a Microsoft Exchange email archiving solution for a major healthcare company.
Installed, documented and troubleshot a 100,000 Lotus Notes email archiving solution with disaster recovery overseas on a four-month on-site engagement.
Grew software license revenue by performing Xtender Solution content management product pre-sales presentations and demonstrations (on-site and remotely).
Improved performance and response times for data retrieval by performing and supporting DiskXtender upgrades and migration, including server-to-server migration of over 40M files.
Increased revenue by providing on-site analysis, assessing needs and requirements for new and upgraded document imaging systems.
Deployed Xtender Solution test environment, increasing successful "go-live-in-production" to 100%.