Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
SENIOR SOLUTIONS ARCHITECT Enterprise Email | Content Management | Data Migration | Back-Up Solutions Versatile IT professional with broad range of project administration and pre-sales experience in information management and document imaging. Effectively work independently and with a team, adhering to strict time-lines and budgetary constraints. Demonstrated skills in public speaking and management. Expert in architecture design and standby solutions for Fortune 500 companies. Proficient in computer desktop hardware and design.
Technical Skills
Windows, Unix, Linux, Mac OSX, VMWare
01/2011 to 01/2017
Advisory Solutions Architect Public Consulting Group Knoxville, TN,
  • SourceOne Solution Architect.
  • Responsible for the designs and implementations of enterprise email, file and SharePoint archiving systems for insurance, healthcare and financial industries.
  • Successfully completed migrations from EMC's legacy EmailXtender product to the new SourceOne archiving solution, Participated in pre-and post-sales deployment, and support of company email, eDiscovery, and file system archiving solutions for eastern U.S.
  • clients and 3rd party partners.
  • Facilitated bi-weekly WW internal team meetings with developers, architects, consultants and the support organization to provide technical leadership on archiving strategies, Microsoft products and backend storage platforms.
  • Mentored new or junior team members and provided Knowledge Transfer daily on a global scale.
  • Developed and implemented archiving strategies, policies and best practices for Fortune 500 companies.
  • Developed and cultivated customer relationships ensuring a 'customer for life' relationship.
  • Frequently praised for displaying strong customer-facing skills including negotiation, conflict resolution, and escalation management.
  • Provided technical leadership during the implementation of an engagement.
  • Maintained awareness of existing or potential customer software/hardware situations.
  • Proactively alerted project and sales team of potential problems and solutions.
  • Developed and maintained team client interfacing documentation concerning the archiving implementation, backup, disaster recovery, best practices and health checks to streamline delivery to exceed client expectations and reduce Statement of Work billing.
  • Presented professional services features and deep-dive technical product discussions to customers with pre-sales team worldwide.
  • Collaborated with developers to come up with extraction/ingestion methods and tools to get data into SourceOne from other archiving systems and mail environments.
  • Streamlined processes by developing standard design specifications; effectively communicated with clients, documented storage requirements, answering questions prior to on-site arrival, and discussing scope and knowledge transfer.
  • Improved backup and recovery times by delivering SourceOne email management suite to several clients, resulting in achievement of recovery time objectives defined by governing service-level agreement
01/2010 to 01/2011
Senior Consultant , STATE,
  • Deployed, upgraded, and migrated content management and archive solutions software to customers across the United States.
  • Performed analysis and generated recommendation documents.
  • Problem-solved and amended content management and data storage software issues.
  • Provided internal support of EMC's SourceOne email archiving solution.
  • Maintained sole responsibility of all facets of customer facing delivery documentation.
  • Designed and implemented a Microsoft Exchange email archiving solution for a major healthcare company.
  • Installed, documented and troubleshot a 100,000 Lotus Notes email archiving solution with disaster recovery overseas on a four-month on-site engagement.
  • Grew software license revenue by performing Xtender Solution content management product pre-sales presentations and demonstrations (on-site and remotely).
  • Improved performance and response times for data retrieval by performing and supporting DiskXtender upgrades and migration, including server-to-server migration of over 40M files.
  • Increased revenue by providing on-site analysis, assessing needs and requirements for new and upgraded document imaging systems.
  • Deployed Xtender Solution test environment, increasing successful "go-live-in-production" to 100%.
01/2004 to 01/2009
Principal/Director NA City, STATE,
  • Founded and managed a US consulting company where we sold and delivered consulting services in the Backup and Recovery, Archiving and Disaster Recovery fields to customers across North America.
  • Partnering with EMC Corporation to help them deliver Professional Services in North America.
  • Managed technical resources to achieve yearly financial goals.
  • Achieved 80% revenue growth y/y by directly selling/delivering consulting services.
  • Budget and P&L.
  • Consultants Utilization & Bench reports.
  • Project Management.
Education and Training
Expected in 1983
Associate of Science: Accouting
Middlesex County College - Edision, NJ
Expected in 1987
BBA: Business
Rutgers University - New Brunswick , NJ
Active Directory, go-live, streamline, analytical skills, Architect, Backup, billing, Budget, bi, capacity planning, com, Excellent communication, hardware, conflict resolution, consulting, content management, Client, clients, Database Applications, delivery, Disaster Recovery, documentation, Email, Staff Training, features, financial, imaging, insurance, leadership, Lotus Notes, meetings, Microsoft products, Microsoft Exchange, Mail, SharePoint, 2000, migration, negotiation, enterprise, Operating Systems, policies, presentations, problem solving skills, problem-solving, processes, Programming, Project Management, Relationship Management, selling, sales, server migration, SQL, SQL Server, Staff development, teamwork, Troubleshooting, Unix, upgrades, Visual Basic, Windows Server

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