Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Motivated professional with 10 years experience in administration and customer service. Detail oriented with the ability to handle numerous diverse tasks simultaneously. Strong interpersonal, organizational, and multi-tasking skills. Computer proficient. Degree. Database Maintenance *Financial Support *Customer Service

*Leadership *Server Management *IT SupportEnergetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Skill Highlights


Graphics Photoshop, QuarkXPress, Illustrator, Dreamweaver

Software AS400, Infinium, CMS (Customer Management System), Lotus Notes, Passkey, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), GroupWise, Gmail, Google Applications, Shoretel Director, Live Chat, Authorize.netProblem resolution



Microsoft Office

Spreadsheet development

Report analysis

Staff motivation

Employee training and development

Core Accomplishments

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.


  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.


  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.


  • Investigated and analyzed client complaints to identify and resolve issues.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Professional Experience
2010 to Current Advertising & Licensing Review Specialist BETTER BUSINESS BUREAU SERVING WISCONSIN | City, STATE,
  • Promoted to position based the ability to manage difficult customer situations, inspires respect, ability to manage multiple tasks effectively, identify and resolve problems in a timely manner.
  • Acting Quality Assurance Team Lead.
  • Coach and oversee workflow for seven employees of the Quality Assurance Team.
  • Assure that staff members are trained on local and national issues impacting the department.
  • Coordinates workflow of seven employees by coaching, training, planning, assigning, and directing work.
  • Prioritizes projects, based on deadlines, complexity, process flow, and person-hours required.
  • Manages difficult customer situations; responds promptly, and solicits feedback to improve services.
  • Communicates changes effectively, prepares and supports those affected by change, by monitoring and evaluating results.
  • Answers incoming phone lines and communicates information and policies Interviews job candidates Collaborates with other departments to assure proficient and effective processes Makes recommendations for departmental goals and works with Vice President of Operations to ensure goals are being met Assist Vice President of Operations in the oversight of consumer line calls and Live Chat Services Assure incoming public phone lines are answered in a timely fashion and monitor communications needed Maintains credible relationships with private and public agencies, as well as, businesses.
  • Assist Vice President of Operations in maintaining IT and telecom systems Set up new employees in IT and telecom systems, and provides Deactivate former employees from IT and telecom systems Works and communicates with the Vice President of Operations to ensure efficient handling of applications and renewals, provide support/overflow Jessica.
  • Claire PAGE TWO Maintain open lines of communication with businesses in service are to facilitate BBB services.
  • Assists with entering of accounts received and reconciling against daily cash sheets.
  • Offer suggestions for improved efficiencies in all areas of work Develops and implements new procedures improve data quality and prevent discrepancies.
  • Ensures all mailings, invoicing, member marketing kits, and news letters are processed on time.
  • Schedules and coordinates arbitration hearings.
  • Reviews local advertisements for misleading statements and communicates findings with businesses Maintains working knowledge of Federal Trade Commission and the National Advertising Division's rules and regulations with regards to advertising.
  • Monitors trademark infringement Educates businesses on the Code of Advertising and works on modifying advertising.
  • Interprets laws and regulations regarding licensing requirements for businesses Monitors and maintains business records and ensures compliancy with state laws and licensing.
  • Assists with research of new member applications and ensured companies met standards.
  • Reviews data quality of business reports Enters and updates database with accuracy.

Coordinated all department functions for team of [Number] employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and served as main liaison between sales and operations staff.

2005 to 2009 Customer Service Support Representative I & II NON UNITED STATES BOWLING CONGRESS | City, STATE,
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
Expected in 2005 BA | Art Mass Communications University of Wisconsin-Milwaukee, Milwaukee London, WI GPA:

Art Mass Communications

Expected in Excelling as a Manager or Supervisor: SkillPath Seminar, Milwaukee, WI Handling Difficult Conversations Effectively: MRA Seminar, Waukesha, WI | , , GPA:

.net, administrative, Dreamweaver, Photoshop, advertisements, Advertising, arbitration, AS400, ASP, balance, CMS, Coach, coaching, CSS, customer service, database, database management, directing, email, fashion, fast, financial, Graphics, GroupWise, HTML, Illustrator, instruction, invoicing, JavaScript, Team Lead, letters, Lotus Notes, Director, marketing, Access, Access database, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Works, Monitors, Multitasking, Pal, PDF, policies, Problem Resolution, problem solving skills, processes, quality, Quality Assurance, QuarkXPress, reconciling, Relationship Management, research, software training, SQL, Supervisor, technical assistance, telecom, phone, voice mail, webmaster, workflow, XHTML

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Wisconsin-Milwaukee

Job Titles Held:

  • Advertising & Licensing Review Specialist
  • Customer Service Support Representative I & II


  • BA
  • Excelling as a Manager or Supervisor: SkillPath Seminar, Milwaukee, WI Handling Difficult Conversations Effectively: MRA Seminar, Waukesha, WI

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: