Advertising & Licensing Review Specialist Resume Example

• Promoted to position based the ability to manage difficult customer situations, inspires respect, ability to manage multiple tasks effectively, identify and resolve problems in a timely manner.
• Acting Quality Assurance Team Lead.
• Coach and oversee workflow for seven employees of the Quality Assurance Team.
• Assure that staff members are trained on local and national issues impacting the department.
• Coordinates workflow of seven employees by coaching, training, planning, assigning, and directing work.
• Prioritizes projects, based on deadlines, complexity, process flow, and person-hours required.
• Manages difficult customer situations; responds promptly, and solicits feedback to improve services.
• Communicates changes effectively, prepares and supports those affected by change, by monitoring and evaluating results.
• Answers incoming phone lines and communicates information and policies Interviews job candidates Collaborates with other departments to assure proficient and effective processes Makes recommendations for departmental goals and works with Vice President of Operations to ensure goals are being met Assist Vice President of Operations in the oversight of consumer line calls and Live Chat Services Assure incoming public phone lines are answered in a timely fashion and monitor communications needed Maintains credible relationships with private and public agencies, as well as, businesses.
• Assist Vice President of Operations in maintaining IT and telecom systems Set up new employees in IT and telecom systems, and provides Deactivate former employees from IT and telecom systems Works and communicates with the Vice President of Operations to ensure efficient handling of applications and renewals, provide support/overflow ELLEN M.
• SKAU PAGE TWO Maintain open lines of communication with businesses in service are to facilitate BBB services.
• Assists with entering of accounts received and reconciling against daily cash sheets.
• Offer suggestions for improved efficiencies in all areas of work Develops and implements new procedures improve data quality and prevent discrepancies.
• Ensures all mailings, invoicing, member marketing kits, and news letters are processed on time.
• Schedules and coordinates arbitration hearings.
• Reviews local advertisements for misleading statements and communicates findings with businesses Maintains working knowledge of Federal Trade Commission and the National Advertising Division's rules and regulations with regards to advertising.
• Monitors trademark infringement Educates businesses on the Code of Advertising and works on modifying advertising.
• Interprets laws and regulations regarding licensing requirements for businesses Monitors and maintains business records and ensures compliancy with state laws and licensing.
• Assists with research of new member applications and ensured companies met standards.
• Reviews data quality of business reports Enters and updates database with accuracy.

Coordinated all department functions for team of [Number] employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and served as main liaison between sales and operations staff.