advanced medical support assistant resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Service and Assistance
Work History
09/2017 to Current Advanced Medical Support Assistant Veterans Administration | Richland, WA,
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Skill in applying current coding classifications to a variety of specialty care areas for outpatient episodes of care and/or inpatient professional services to accurately reflect service and care provided based on documentation in the health record.
  • Ability to communicate with clinical staff for specific coding and documentation issues, such as recording diagnoses and procedures, ensuring the correct sequencing of diagnoses and/or procedures, and verifying the relationship between health record documentation and coder assignment.
  • Ability to research and solve coding and documentation related issues.
  • Skill in reviewing and correcting system or processing errors and ensuring all assigned work is complete.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
04/2016 to 09/2017 Medical Support Assistant Salt River Pima Maricopa Indian Community | Scottsdale, AZ,
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Interviewed patients to verify and update clinical and demographic records.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ordered and prepared reagents and supplies.
07/2015 to 04/2016 Systems Operations Specialist Avid Technology Professionals | Laurel, MD,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
Expected in 05/2017 Associate of Applied Science | Business Administration And Management Georgia Piedmont Technical College, Clarkston, GA GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Georgia Piedmont Technical College

Job Titles Held:

  • Advanced Medical Support Assistant
  • Medical Support Assistant
  • Systems Operations Specialist


  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: