advanced medical support assistant resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Healthcare Administration professional with 20 years of proven experience. Accomplished measurable results while leading teams of 2 to 20 in a dynamic, fast - paced environment. Possess a comprehensive background in Healthcare Administration derived from conducting domestic and global operations in United States and Germany.


· Team Building

· Analytical Thinking

· Customer Service

· Development & Training

· Leadership

· Attention to Detail

· Active listener/communicator

· Microsoft Office Suite

Arizona Institute of Business And Technology Tucson, AZ, Expected in 10/1999 Associate of Arts : Health Technology - GPA :
Work History
Department Of Veterans Affairs - Advanced Medical Support Assistant
Bakersfield, CA, 07/2019 - Current
  • Communicates with physicians, patients, and other staff to facilitate timeliness of patient care, the timely scheduling of referrals and the smooth flow of the outpatient clinic.
  • Coordinate and schedule specialty exams and manages schedule to accommodate add-on urgent/emergent procedures
  • Provided backup support to office staff by in processes patients and assists them by giving correct and helpful information about their exam filing tasks, answering phones and scheduling appointments.
  • Performed receptionist duties to include check-in of patients and registration of imaging procedure.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Manage the daily appointment list which requires scheduling, cancelling, or no-showing appointments.
Department Of Veterans Affairs - Office Automation Assistant
Blue Ash, OH, 07/2017 - 06/2019
  • Provided management support as a Master Scheduler, ensuring access to care is available while ensuring patient appointment metrics are met.
  • Trained Medical Support Assistant (MSA’s) on all aspects of appointment management. Conducted audits to ensure scheduled appointments were properly closed, while reconfiguring available appointments.
  • Scanned and filed medical records into Health Artifact and Image Management Solution (HAIMS).
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Ensured departmental effectiveness by providing leadership in support of the provision of healthcare for authorized beneficiaries and 16 staff members.
  • Highly proficient in health information management systems, patient appointment scheduling/consultations, referral authorization, provider templates, staff development, The Joint Commission (TJC) standards, Defense Travel System (DTS), Defense Medical Human Resources System Internet (DMHRSi), Automated Time Attendance and Production Systems (ATAAPS), Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), and Microsoft Office.
Veterans Administration - File Clerk
Sevierville, TN, 07/2016 - 08/2017
  • Serves as a file clerk within Patient Administration Division and is responsible for a wide range of general administrative duties, including practical knowledge of HIPAA, Patient Privacy Act, CHCS, AHLTA, ESSTENTRIS, HAIMS, Retirement of Service Treatment Records (STR) Non-Service Treatment Records (NSTR), T-Systems, Inpatient Treatment Records (ITR), background checks, archiving, scanning, uploading and quality control.
  • Examined, categorized and sorted incoming documents.
  • Enters, or updates patient demographic information in the Electronic Health Record (EHR), as well as data concerning eligibility for care.
  • Ensures that all inquiry responses are compliant with the Health Insurance Portability and Accountability Act (HIPAA) and assists requesters in filling out all required documentation for the appropriate release of records and/or case materials with patient identifying data.
  • Requests medical records from other Military Treatment Facilities (MTF), for beneficiaries currently under care at WBAMC.
  • Conducted daily in-processing briefings providing guidance/knowledge in the reques of medical records from other Military Treatment Facilities (MTF), for beneficiaries currently under care at WBAMC.
Landstuhl Regional Medical Center - Patient Administration Associate
City, STATE, 07/2012 - 06/2015
  • Served as Landstuhl Regional Medical Center's (LRMC) passport agent and Birth Registration administrator, supporting 112 bed facility with 44,000 beneficiaries, as well as all expectant service members and their dependents within the Central Command (CENTCOM).
  • Streamlined the Stork Nester Program (SNP), impacting the administrative aspect of patient care for all Department of Defense employees stationed throughout Europe.
  • Responsible for ensuring passports, birth certificates and social security cards of newborns were requested/received expeditiously.
  • Performed the critical role of obtaining emergency passport request for newborns needing to be transferred to a higher level of care from the Newborn Intensive Care Unit (NICU), through coordination with the U.S. Frankfurt Consulate resulting in a 24 hour turn around for receiving passports.
  • Utilized CHCS to register expectant mothers and register newborns. Worked independently and communicated throughout CENTCOMs area operation to coordinate expectant mothers transfer to LRMC for delivery.
  • Organized and scheduled weekly briefing to expecting mothers on the processes in obtaining an US citizen born abroad birth certificate and social security card.

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Resume Overview

School Attended

  • Arizona Institute of Business And Technology

Job Titles Held:

  • Advanced Medical Support Assistant
  • Office Automation Assistant
  • File Clerk
  • Patient Administration Associate


  • Associate of Arts

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