Advanced Medical Support Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated and multi-talented medical support professional dedicated to delivering first-rate health care experiences to patients. Excel at patient care and communication, administrative tasks, technical troubleshooting, and collaboration and coordination with health care personnel and others. Demonstrated excellence in active listening and problem-solving with patients.

  • Medical terminology understanding
  • Active listening and empathy
  • Provide culturally sensitive, compassionate, patient-focused care
  • Effective and reliable team player
  • Strong ethics
  • Demonstrated ability to apply skills during nationwide crises
  • Demonstrated ability to educate patients and families and provide health information
  • Highly organized
  • Effective and efficient in completing administrative tasks
  • Psychology/ mental health experience
  • Follow protocols to ensure safe, effective care and documentation
  • Educated in basics of COVID-19 Contact Tracing information and procedures
  • Strong communication skills
  • Flexibility
Work History
07/2013 to Current
Advanced Medical Support Assistant Veterans Health Administration Osage Beach, MO,
  • Schedule 2,200+ Behavioral Health appointments annually for veterans at Milo C. Huempfner VA Health Care Center, following VA policies and procedures, while maintaining confidentiality, following HIPAA and all applicable privacy laws and standards regarding protection of personal identifiable information and protected health information, and adhering to any scripts as directed, with immediate consultation with mental health providers if urgent or emergent mental health needs are present.
  • Collaborate with medical and administrative personnel within VA and with local governmental agencies and private health care facilities to maintain continuity of care, in a patient-focused, engaging and compassionate environment.
  • Process hundreds of mental health consults annually and address automated cancellation requests, ensuring accurate documentation in electronic medical record and related applications.
  • Deployed with DEMPS (Disaster Emergency Medical Personnel System) team to Houston, TX, after Hurricane Harvey (Sept 2017) and Fayetteville, NC after Hurricane Florence (Sept-Oct 2018) to provide clerical and other assistance as assigned, as part of VA emergency disaster deployment.
  • Use multiple VA software applications to maintain and record patient health data, insurance information, and generate reports.
  • Coordinate mental health appointments with primary care and other scheduled services per patient and/or provider request.
  • Utilize understanding of medical terminology in daily communications.
  • Serve as office and general informational resource for patient and staff inquiries, including assisting new staff in learning or troubleshooting VA computer applications.
  • Prioritize urgent and/or time-sensitive tasks to meet deadlines.
  • Perform general office support duties, including obtaining and organizing supplies, and troubleshooting of printers, faxes, and computers; refer issues to IT and administration for assistance as needed.
  • Utilize Microsoft Outlook and Teams on ongoing, daily basis for staff communication related to day to day operations, and clarification of department policy and processes in consultation with program manager. Utilize Microsoft Excel for data collection and entry and to help generate reports and analyze data as needed.
01/2004 to 01/2014
Counselor III American Addiction Centers Harrisburg, PA,
  • Provided patient-centered care and assisted in crisis intervention on 14-bed adolescent unit for patients presenting with suicidal and homicidal ideation, psychosis, and substance abuse problems, working collaboratively with mental health professionals.
  • Effectively and compassionately assisted patients in distress, including using non-violent crisis intervention as trained.
  • Provided effective, efficient, and compassionate care to patients presenting with challenging behavioral presentations.
  • Directed therapeutic group educational programs for diverse patient population, developing rapport with patients and their families.
  • Contacted insurance, coordinated follow-up appointments, and accompanied patients to Brown County mental health court hearings.
  • Documented patient health information and psychosocial assessment using Meditech electronic charting system.
  • Created and employed variety of engaging learning activities, educating patients and their families on mental health topics.
  • Conveyed abuse reports to county per state mandate.
  • Obtained records, information, and coordinated care with providers while adhering to HIPAA law.
  • Precepted new Counselor III staff.
  • Taught weekly AODA (substance abuse) recovery classes, including co-facilitating family education night, for adult outpatients.
  • Full time employee from 2004-2008; part-time 3-6 hrs weekly with AODA program from 2008-2014.
06/2008 to 07/2013
Health Technician Chenega Corporation Spokane, WA,
  • Interacted effectively with patients, families, staff, primary care physician, nurse, social worker, and ancillary staff to deliver high level of veteran-centered care, customer service and teamwork.
  • Monitored, tracked and conveyed important patient information to health care staff to help optimize treatment planning and care delivery. Took vital signs. Reported any urgent circumstances or changes in patient condition to clinicians involved.
  • Participated in real-time mock code drills.
  • Performed procedures including blood draws, obtaining blood sugar reading, EKG, and assisted physician with Pap exams when needed, while strictly adhering to procedural and safety guidelines.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Maintained patient privacy according to HIPAA and other applicable privacy laws.
  • Prepared biological specimens for laboratory transport.
  • Gathered, charted and analyzed patient data and discussed key points with clinicians.
  • Provided effective, efficient, and compassionate care to veterans, a patient population often consisting of many elderly patients and patients with complex needs.
  • Provided high quality care to veterans of diverse socio-economic and cultural backgrounds.
Expected in
Bachelor of Arts: Biology; Psychology
St. Olaf College - Northfield, MN
  • Biomedical Studies Concentration
  • Graduated cum laude
  • Nominated for Psi Chi Honor Society (Psychology)
  • Coursework included Spanish language study and study abroad in Ecuador
Additional Information

Completion of Johns Hopkins University COVID-19 Contact Tracing course; certificate

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School Attended
  • St. Olaf College
Job Titles Held:
  • Advanced Medical Support Assistant
  • Counselor III
  • Health Technician
  • Bachelor of Arts

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