Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Skills
Progress monitoring
Multidisciplinary team collaboration
Patient relations
Facility oversight
Census goals
Records maintenance
Hospital coordination
Health information systems
Patient safety
Records management
Experience
10/2020 to Current
Advanced Medical Support Assistant Department Of Veterans Affairs – Salt Lake City, UT,
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Trained new employees on processes to promote productivity team-wide.
Assisted [Number]+ callers per week in fast-paced environment.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Maintained strong call control and quickly worked through scripts to address problems.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Consulted with customers regarding needs and addressed concerns.
Improved call management database by frequently changing and updating customer contact information.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding options to help customers make decisions.
Resolved inquiries to consistently meet performance benchmarks.
Strengthened team performance and productivity by training and inspiring team members.
Assessed customer account information to determine current issues and determine potential solutions.
04/2019 to 10/2020
Advanced Medical Support AssistantDepartment Of Veterans Affairs – Memphis, TN,
Retrieved patient files for doctors.
Restocked rooms and supply areas. (as needed)
Updated outdated patient information to maintain current records.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared detailed reports and unit documentation and distributed completed files.
Backed up floor staff by keeping patients' rooms clean and orderly.
Oversaw unit of 19 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Transcribed physicians' orders to aid in medical care and minimize medical errors.
Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
Maintained unit supplies and equipment for medical staff and patient care needs.
Scheduled medical appointments and transportation for patients.
Led and motivated new employees through supervision, training and coaching on duties and daily operational activities.
Communicated with patients with compassion while keeping medical information private.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Managed medical practice administrative needs to provide patient satisfaction.
Updated patient financial information to promote accurate record keeping.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Provided IT and software trouble-shooting support to rest of the organization.
07/2013 to 11/2019
Health Unit CoordinatorBaylor Scott & White Health – North Cleveland, TX,
Prepared detailed reports and unit documentation and distributed completed files.
Backed up floor staff by keeping patients' rooms clean and orderly.
Oversaw unit of 45 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Transcribed physicians' orders to aid in medical care and minimize medical errors.
Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
Maintained unit supplies and equipment for medical staff and patient care needs.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Led junior level physicians, nurses, and medical students to deliver quality inpatient, outpatient and surgical patient care.
Managed medical practice administrative needs to provide patient satisfaction.
Updated patient financial information to promote accurate record keeping.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Provided IT and software trouble-shooting support to rest of the organization.
Education and Training
Expected in to to
GED: Milwaukee Area Technical College - Milwaukee, WI GPA:
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