advanced medical support assistant resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management.
Skills
Venipuncture and Phlebotomy
Inventory and Supply Management
HIPAA Compliance
Medical Billing
Professional Bedside Manner
Patient Toileting
Charting Expertise
Patient Feeding
Routine Laboratory Testing
Critical Thinking
Coordinating Drug Refills
Multitasking and Prioritization
Medication Administration
Problem Anticipation and Resolution
Cleaning and Organizing
Blood and Tissue Collection
Cleaning and Sanitizing
X-Ray Processing
Time Management
Completing Insurance Forms
Decision Making
Experience
03/2015 to 06/2019Advanced Medical Support AssistantVeterans Administration | Wausau, WI,
Updated outdated patient information to maintain current records.
Retrieved patient files for doctors.
Scheduled appointments for patients via phone and in person.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Conducted insurance verification and pre-certification and pre-authorization functions.
Organized charts, documents and supplies to maintain team productivity.
Responded to patient callbacks and phone-in prescription refill requests.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Contacted pharmacies to submit and refill patients' prescriptions.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Handled general office duties to support administrative staff during peak hours.
Assisted back office patient processes to reduce office wait times.
07/2009 to 03/2015Medical Supply TechnicianDepartment Of Defense | Seattle, WA,
Installed and set up medical equipment with necessary hand tools.
Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
Checked sterile supplies to detect outdated materials.
Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
Cleaned instruments to prepare for sterilization.
Assembled and wrapped trays of instruments for operating rooms and clinics.
Reported defective equipment to appropriate supervisors or staff.
Recorded sterilizer test results in job-related software.
Stocked crash carts with appropriate medical supplies.
Delivered equipment to specified hospital locations or to patients' residences.
Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
10/2007 to 07/2009Medical TechnicianVirginia Commonwealth University Health System | Williamsburg, VA,
Provided excellent patient support and care to patients and families.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Observed and recorded vital signs and reported changes to physicians or nurses.
Monitored patients for medical changes and reviewed and revised care plans accordingly.
Adhered to all safety and infection control precautions and regulations.
Reported safety hazards to supervisors, removing risk and promoting workplace safety.
Cleaned and sterilized laboratory equipment to prevent cross-contamination.
Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
Provided medical technology information by answering questions and requests.
Performed urinalysis, hematology, chemistry and other testing procedures.
Checked blood compatibility using crossmatching, antigen typing and antibody identification.
09/2004 to 05/2007Lead Medical AssistantAscension (System Office) | Sand Springs, OK,
Supervised, trained and coached team of medical assistants.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Set up, cleaned and stocked examination rooms with medical supplies.
Assisted patients with registration, new patient paperwork and check-out process.
Closed and submitted patient insurance claims at end of shift.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Responded to patient callbacks and phone-in prescription refill requests.
Cleaned and maintained medical equipment following procedures and standards.
Incorporated outside records into charts and EHR.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Scheduled appointments for patients via phone and in person.
Performed preliminary physical tests to accurately record results in patient history summary.
Organized charts, documents and supplies to maintain team productivity.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Education and Training
Expected in 06/1994 to to High School Diploma | Monroe High School, Monroe, MIGPA:
Expected in to to | Washtenaw Community College, Ann Arbor, MIGPA:
Certifications
Sterile Processing Technician (SPT)
Certified Registered Central Service Technician (CRCST)
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