Advanced Medical Support Assistant resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Positive and keen to succeed, I pick up skills quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. Enthusiastic professional, responsible person and computer literate I have proved leadership abilities in working as a team, handling multiple tasks, great adaptability. I have been able to adapt quickly and efficiently to my working environment. My interpersonal skills have enabled me to integrate with my colleagues and customers and develop valuable friendships. I have valuable experience collaborating with senior management team for strategic planning in order to support corporate goals.

  • State and federal legal knowledge
  • Community service programs
  • Outreach programming
  • Confident
  • Fluent in [Language]
  • Time management
  • Problem solving expertise
  • Motivational
  • MS Office proficiency
  • -Transferable skills experience - Checking documents and applications
  • - Identification and vehicle checking on daily basis - Provide visitors with escort services

Customer service and interpersonal skills - Data entry

- Bilingual English and Romanian - Plan and schedule meetings and appointments - Organize and maintain paper and electronic files - Handle travel and guest arrangements - Use a variety of office equipment - Emergency Planning & Response

-Security & Surveillance Operations - Preparing and documenting incident reports


•6 years experience as soldier in U.S. army.

•Team leader during Operation Enduring Freedom in Afghanistan

•Ensuring my unit is trained and ready to survive and operate in a CBRN environment

•Assisting, conducting and supervise training

  • Advanced Medical Support position with the VA since 2012
01/2012 to Current
Advanced Medical Support Assistant Department Of Veterans Affairs Houston, TX,

An Advanced MSA uses AIDET principles to greet patients, reviews identification, verifies eligibility, check in or out patients in Vista, verifies and updates demographics, insurance and provide parking validation. Also he is answering the phone, assigns new patients, prints the Med Reconciliation slip, and completes the orders in CPRS, schedule consults, marks the no shows for the day and prints appointment list. We complete orders, scanning, consults, appointment management lists, no-shows and encounters daily. We send messages to the clinical staff trough Message Manager which is a convenient method for a veteran to contact the PACT team. It is our daily duty to create and maintain the documentation in order to facilitate an excellent experience between the veterans and the VA staff. I am helping other clinics verifying scanned documents and covering for other co-workers when is necessary. I also did all the required training and attend the activities the VA holds.

06/2006 to 06/2012
Chemical Operations Specialist Trinseo Berwyn, PA,
  • Supervisor: SGT.Brock Hutzler (may contact supervisor) Hours Worked: 25+ / month Phone: (815)871-9803 Salary: 15.000/year Participated in a combat deployment to Afghanistan, and first combat deployment was during Operation Enduring Freedom, December 2008 to September 2009 with 634th LTF The chemical operations specialist operates, performs operator maintenance or supervises the use of NBC detection and decontamination equipment, smoke generators, and assists in the establishment, administration, training and application of NBC defense measures.
  • The NBC NCO provides training, advice, and supervision regarding the proper use and maintenance procedures for chemical equipment and chemical operations in company and higher level organizations.
  • Provide tactical information to the commander relative to radiation exposure status, location of contaminated areas on the battlefield, and readiness status of their unit's CBRN defense equipment.
  • Skills and Abilities: Broad knowledge on how to support our citizens and first responders to ensure that we build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
  • Responsible for the employment, maintenance, and serviceability, of CBRN defense equipment and supplies.
  • Written and oral communication skills with the ability to negotiate and mediate favorable resolutions.
  • Trained in power hand cuffing, hand gun retention as well as trained in combat Certified in OCAT (pepper spray) and Aid/CPR.
  • Excellent communication and interpersonal skills.
10/2007 to 08/2008
Security Officer Hackensack University Medical Center Jackson, NJ,
  • Phone: (773) 539-1400 Hours Worked: 40+ / week Supervisor: Abe Khan (may not contact supervisor) Salary: $20,000/year Patrol restricted areas, access/egress points.
  • Perform identification and vehicle checks.
  • Improve profitability, enhance operational performance, eliminate / mitigate risks, identify / close security gaps, and protect executives, personnel, and property.
  • Deliver consistent bottom-line results.
  • Make high-stakes decisions, attack complex security issues, provide expert advisory services, and manage large-scale projects.
  • Design, implement and enforce comprehensive, security programs and solutions.
  • Prevent and deterred of criminal activity; accurate documentation and reporting crimes.
  • Direct traffic as well as screen persons desiring access; Provide directions, information or escorts.
  • Always alert and keep an eye on every suspected vehicle or personnel.
  • Skills and Abilities: Building and perimeter protection Intrusion and access control Alarm and surveillance system monitoring and response Fire prevention and control Emergency/disaster response as stipulated in the company's emergency plan Prevention of theft Accident prevention Safety protection Enforcement of rules, regulations and policies.
2003 to 06/2006
Administrative Assistant Bnp Paribas Benicia, CA,
  • Phone: (773)320-7333 Hours Worked: 40+ / week.
  • • Job specific tasks, including daily routine correspondence, paperwork, management of accounts, create and maintain reports and records, such as recommendation for solution of administrative problems, applications, administrative orders, multi-line phone management planning, organizing and scheduling. Understand how to identify and work to satisfy customers needs, proficient in MS Office Applications (Word, Excel, PowerPoint), Dedicated to ensuring a high level of customer service at all times, good interpersonal skills with an aptitude for building rapport with a diverse range of people and able to multitask while remaining professional and courteous in fast-paced dynamic environments. Computer skills like Microsoft Windows 7, dealings with other staff, visitors or customers on phone or in person. Reviewing and screening routine applications and petitions for benefits from employees; using computer indices to determine a subject's current status. Providing routine information for customers and assistance on applications and petitions
Expected in May 2016
Master: Rehabilitation Counseling
Northeastern University - Chicago, IL
GPA: Dean's List GPA: 3.82 Executive Directors List Perfect Attendance List Officer of the Alpha Phi Sigma Society

Rehabilitation Counseling

Expected in December 2009
Bachelor: Criminal Justice
Westwood College - Chicago, IL

Hazmat Course- Hazardous Materials Technician

FEMA courses - National Incident Management

CRC Certification

Additional Information
  • AWARDS: Driver and Mechanic Badge with Driver-wheeled vehicles class P Army Achievement Medal Army Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal (with two campaign stars) Global War on Terrorism Service Medal Armed Forces Reserve Medal with M Device Army Service Ribbon Army Overseas Service Ribbon
  • ACCOMPLISHMENTS: Certificate of Appreciation from JTF 73 Ohio NG for Talon Shield 2010 Certificate of Appreciation for exceptional performance during annual training 2007 Certificate of Appreciation from Paralyzed Veterans of America Certificate of Appreciation for exemplary performance with 135th Chemical Company, the 44th Chemical Battalion of the United States Army

Oral communication, interpersonal skills, CPR, Customer service, Data entry, databases, documentation, Bilingual English,Romanian, imaging, information systems, insurance, Team leader, Materials, meetings, messaging, access, office, MSA, office equipment, office management, personnel, policies, processes, quality, Read, receptionist, Record keeping, reporting, research, Romanian, Safety, scanner, scanning, Scheduling, staffing, Supervisor, supervision, Technician, Phone, Typing skills, validation, Vista, Written skills

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Resume Overview

School Attended

  • Northeastern University
  • Westwood College

Job Titles Held:

  • Advanced Medical Support Assistant
  • Chemical Operations Specialist
  • Security Officer
  • Administrative Assistant


  • Master
  • Bachelor

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