advanced medical support assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Results-focused professional with strengths in adaptability, self-motivation and operational effectiveness. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer success, leadership and process improvement knowledge to promote the overall goals of the company or organization. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Team Leadership
Highly Adaptable
Creative Problem Solver
Strong Client Relations and Positive Customer Experiences
Proficient in Microsoft Office
Energetic Work Attitude
Operations Management
Exceptional Organizational Skills
Education and Training
Rim of The World High SchoolLake Arrowhead, CAExpected in 2011 ā āHigh School Diploma: - GPA:
Experience
Veterans Administration - Advanced Medical Support Assistant Vallejo, CA, 12/2018 - 09/2020
Collaborated with the healthcare team members to streamline patient care in order to maintain an effective and timely appointment schedule.
Managed and reduced a substantial workload with appointment scheduling, consultations, waitlist, etc. per VA mandated scheduling guidelines. Brought all Urology and Surgical consultations to 100% completion on a daily basis. Was the second top Medical Support Assistant for scheduling in the entire hospital.
As the head Advanced Medical Support Assistant for the Urology department, I was responsible for training all colleagues on responsibilities/duties, clinic procedures, timely completion of tasks and patient care.
Oversaw patient registration, insurance verification, form completion, appointment scheduling and in some cases travel to and from the hospital to maintain operational efficiency in accordance to HIPAA patient standards.
Updated outdated patient information to maintain current records.
Interpreted, applied and communicated pertinent laws, regulations, directives, and policies that relate to VA healthcare benefits and scheduling.
Identified operational improvements to drive efficiency and quality of care. Example: Organized the different clinics' schedules into a grid and exceptionally managed each Urology surgical clinic's schedule.
Conducted patient and employee interviews, observed patient and work flow through various healthcare departments, requested referrals as appropriate, documented complaints and suggested resolutions to problems to management.
Supported sales management initiatives to optimize business development.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring, while maintaining a high moral.
Led and collaborated with staff to maximize customer service and satisfaction, streamlined procedures and improved bottom-line profitability.
Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Composed and submitted daily/weekly/monthly sales reports - outlining operational metrics such as forecasting, individual sales actuals and overall store actuals for senior leadership. Aided in key decision making for year over year store growth.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads, customer service associates, and production associates.
Was part of a leadership team that contributed to year over year sales growth consistently.
Assisted with job interviews and employee performance evaluations. Provided constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Macy's - Divisional Sales Associate City, STATE, 08/2011 - 12/2011
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Prepared cash deposits for multiple departments with zero discrepancies.
Recognized for my adaptability, I was hired as a Divisional Sales Associate, meaning, I was cross trained and successful in selling in all departments.
Ensured a strong working knowledge of each product portfolio for all departments and applied learned product knowledge to accomplish and exceed marketing and sales objectives.
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