Advanced Medical Support Assistant resume example

• Advanced knowledge of managing Eligibility/Travel staff members within NWI and various Out Patient Clinics.

• Train new staff members that are assigned to Community Based Outpatient Clinics (CBOCs)

• Arrange emergency/non-emergency (MEDEVAC) transportation of patients to include coordinating with local and non-local ambulance and flight companies.
• Ability to routinely communicate tactfully and effectively both orally and in writing, preparing reports and presenting date at the management level.

• Capable of resolving travel issues as and when they arise by reviewing regulations, policies.

• Proficient in organizing workloads in order to meet timely deadlines
• Manages and Responsible for requesting and increasing of monthly funds, obligation of monies for payment of ambulance bills, medivac flights, bus tickets, hotel rooms and travel vouchers for veterans with use of a Government Credit Card.

• Office certifying official on Ambulance/medivac flight bills for payment.
• Responsible for determining eligibility of veterans with regards to dental treatment and dealing with requests for emergency treatment as and when required.

• Responsible for determining eligibility of veterans with regards to health care and travel

• Researches difficult questions or situations and locates documentation to support eligibility decisions.

• Process of travel pay and mailed in travel vouchers.

• Process appeals for denied Ambulance, travel and dental requests.

• Responsible for determining eligibility of veterans with regards to dental treatment and dealing with requests for emergency treatment as and when required.

• Assisting Admin Officer of Duty in the ER, screening patients, obtaining medical information, making appointments, admitting patients.

• Assist Veterans in filing financial statements. Assess their total out of pocket medical expenses.

• Coordinates with patient care teams to review clinic utilization by using various reports.

• Enrolling new veterans.

• Issuing of patient ID cards

• Counsel the Veterans on their eligibility of health care pertaining to their enrollment and benefits.

• Manage and update health insurance information, verify third party insurance and updates information.
• Utilizing vast knowledge of medical terminology to assists in determining the nature of the patients medical care needs, questions or complaints and answer questions, provides information, gives guidance and initiates action as appropriate.

• Collaborate, set priorities, communicate, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Knowledge of VA Programs, Policies and Regulations which enables me to respond to routine technical questions regarding patient rights and responsibilities and medical eligibility for care using Department of Veterans Affairs guidelines.
• Receives, schedules, and routes patients applying for care.
• Procures data from official records, verifies information contained in the application. Verifies insurance information; deterring medication co-pay amounts.
• Protects electronic files and printed media containing sensitive data.
• Advises veterans on non-medical benefits of a routine nature and refers veterans to Benefits Counselors for information of a complex nature.
• Investigates problems or situations of an eligibility nature which may require special attention.

• On the occasion that a veteran, who has been seen at the VA, is found to be not eligible for care at any VA facilities, I work with their Social Worker to assist them in transitioning their care to the private sector.
• Schedules and arrange hotel accommodation and transport for Veterans who require overnight or long term stay.

• Proficient in specific VA information systems such as VistA, CPRS, Vecna Application Suite (VPS), HEC Enrollment System (ESR), Veteran Identification System (VIS), Health Information Inquiry (HINQ), Travel Dashboard, Contracting Tracking System (eCMS), BTAT/BTER travel packages

• Limited knowledge to technical health care processes.

• Served as alternate Non-Drug Evidence Custodian.
• Served as alternate Classified Document Custodian.

• In the absence of the Administrative Support Specialist, I temporarily took over from her duties for a period of 2.5 months
• Protected and safeguarded classified and sensitive material and information.
• Managed/maintained office decentralized filing system, creating new files as needed.
• Managed/Maintained contact list for Country Office
• Prepared and disseminated cables/reports/routine correspondence as needed. Retrieve cables and disseminate as appropriate.
• Prepared re-occurring bills for government leased quarters, interaction with Financial Management Office (FMO).
• Data entry into Federal Financial System (FFS)
• Maintained various schedules/calendars.
• Checked criminal history through Narcotics and Dangerous Drugs Index System (NADDIS).
• Prepared Time and Attendance reports for locally employed staff (LES).
• Prepared and disseminated TNT packages.
• Prepared and scanned documents signed by Regional Director, disseminate to various offices world wide.
• Rotated Firebird tapes on a weekly basis.
• Organized and provided logistical support for conferences and International Visitors.

• Served as Posts Equal Employment Opportunity Counselor (EEOC).
• Served as Posts administrator and content coordinator of the Mission Post Profiles.
• Served as Posts administrator and content coordinator of the Management Section and Security Section on the Lusaka Intranet Web Site.
• Served as Post's Travel Manager. Coordinated and arranged travel for Ambassador, Bodyguards and chauffeurs, prepared travel documents for Ambassador, Deputy Chief of Mission, chauffeur's and post personnel. Trained post personnel on Travel Manager 8 travel software and travel voucher preparation.
• Served as the temporary Office Management Specialist for Regional Security office. Conducted background checks for contract workers for official facilities and residences using the Consular Affairs Independent Name Check (INK) systems. Provided administrative support to Immigration and Customs Enforcement (ICE) Agents escorting foreign citizens from the United States, to include informing Zambian Inspector General of pending arrival. Maintained security logs and files, including Foreign Service National (FSN) security reviews, security violations and others, as designated.
• Supervised Foreign Service National Investigators (2) and Residential Security Coordinator.
• Charged with implementing new security access control credentialing.
• Ensured special access and after hour work requests (e.g. VIP visitors and TDY employees) are collated and distributed in a timely manner to the Marine Security Guards and Local Guard Force.
• Protected and safeguarded classified and sensitive material and information.
• Maintained various schedules/calendars, to include Management Officers and conference room, Mission logs, telephone directory, and duty roster.
• Prepared Documents; Note Verbales, applications, for Mission personnel requiring Visas.
• Prepared Diplomatic Notes, telegrams, routine correspondence, and VAT letters. Managed/maintained office decentralized filing system, liaised with various offices, agencies, Diplomatic Missions, local Government and businesses throughout Zambia.
• Provided general administrative and logistical support to all USG agencies at post and their local counterparts to include; Treasury Department, USAID, JPEIGO, CDC, CIDRZ, and Peace Corps.
• Researched, gathered information and prepared reports for Retail Price Survey which is responsible for the fluctuation of the per diem locations within Zambia. Prepared cable for dissemination to Office of Allowances within the State Department.
• Maintained and ordered office supplies and equipment.
• Organized and provided logistical support for conferences and Congressional visits-VIP visits/representational functions.