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Advanced Medical Support Assistant Resume Example

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ADVANCED MEDICAL SUPPORT ASSISTANT
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Skills
  • Medical office administration
  • Patient Scheduling
  • Patient records maintenance
  • Medical terminology understanding
  • Medical office support expertise
  • Patient appointment management
  • Patient communication
  • Tube feedings and medications familiarity
  • Companionship and emotional support
Work History
Advanced Medical Support Assistant, 10/2020 to Current
Company Name – City, State
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Used Vista, GUI and CPRS to maintain and record patient data and generate reports.
  • Mailed patient appointment letters.
  • Verified and updated clinical and demographic records though Vista, GUI, and Vet Link.
  • Maintained and obtained medical records.
  • Verified and updated clinical records.
  • Scheduled appointments for patients at VA Nashville Medical Center or TVHS.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms, copied insurance cards and utilized IBC to collect patient information for billing and insurance filing.
  • Requested medications via CPRS be Ordered.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Veterans Service Representative, 02/2018 to 10/2020
Company Name – City, State
  • Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Utilized microsoft to compose correspondence letters to explain current status of applications and request additional documentation.
  • Conducted 140 in-person and telephone interviews per month with veterans and advocates to explain benefits and related programs, including death and disability compensation, pension and home loan programs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Helped Veterans receive appropriate, high-quality care with reasonable results.
  • Worked with different disciplines to provide cohesive care to Veterans.
Administrative Assistant, 06/2014 to 02/2018
Company Name – City, State
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Generated reports and typed letters and prepared presentations for maximum impact and results.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using microsoft software to facilitate on-time payment.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed accounts receivable for office.
Certified Nursing Assistant, 06/2008 to 06/2010
Company Name – City, State
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Participated in house fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep charge RNs informed of changes.
  • Cared for average of 7 patients per night on med. surge unit, delivering high-quality, efficient support to meet all needs.
  • Worked weekend as admission clerk from the ER to med surge.
  • Created patient charts, ensuring accuracy of doctors orders by keying in required labs, charting dietary needs, ambulatrory characteristics, and printing correct labels to help foster full admission to med surge.
  • Average admission rate 12 patients per every 12 hours onto hospital unit.
Education
Associate of Science: Nursing, ADNAquinas College - City, State
Bachelor of Science: Nursing, BSN. Cumberland University - City, State
Master of Science: Masters of Public Service , 05/2011
Cumberland University - City, State
Bachelor of Science: Education Emphasis On G (1-8) , 12/2002
Tennessee Technological University - City, State
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Resume Overview

School Attended

  • Aquinas College
  • Cumberland University
  • Tennessee Technological University

Job Titles Held:

  • Advanced Medical Support Assistant
  • Veterans Service Representative
  • Administrative Assistant
  • Certified Nursing Assistant

Degrees

  • Associate of Science : Nursing, ADN
    Bachelor of Science : Nursing, BSN.
    Master of Science : Masters of Public Service , 05/2011
    Bachelor of Science : Education Emphasis On G (1-8) , 12/2002

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