advanced medical support assistant resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management. Flexible hard worker ready to learn and contribute to team success. Dependable authorization team member with 22 years of experience in Administrative and clinical office settings.

  • Insurance company procedures understanding
  • Background in medical billing
  • Understanding of privacy regulations
  • Recordkeeping skills
  • Proficient in patient scheduling
  • Vital signs monitoring
  • Specimens collection and processing
  • Patient scheduling
  • Data entry
  • Venipuncture and phlebotomy
  • Proper sterilization techniques
  • Advanced anatomy knowledge
  • ICD 9 coding (primarily); some 10
  • Understands medical procedures
  • Professional bedside manner
  • Documentation procedures expert
  • Able to lift 50 pounds
  • Stocking supplies
  • Wound care and irrigation
  • Medical billing
  • Charting expertise
Advanced Medical Support Assistant, 09/2021 - Current
Department Of Veterans Affairs Long Beach, CA,
  • Administered daily processes by maintaining information integrity and verifying completeness of established procedures.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Compiled, modeled and reported on phone call data to support efficiency targets.
  • Provide high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in roles for the Scheduling Team and Service/Communication Line to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
  • Upheld internal standards and productivity goals to meet call volume and appropriate messaging targets.
Business Service Representative/Medical Administrative Assistant, 04/2013 - 08/2021
Forward Air Greensboro, NC,
  • Assisted customers with OOP costs, lifting patient belonging items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained clinic cleanliness and sanitation through proper disinfectant and record.
  • Answered questions and informed customers of wait times, monetary/physical steps regarding patient responsibilities, and resources.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Mentored junior team members and managed employee relationships.
  • Collected payments for urgent care services and collections and updated accounts to reflect new balances.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Verified accuracy of nursing skills by nurses with chart audits to enforce adequate legal documentation to promote efficiency in daily patient care operations.
  • Exceeded daily, weekly, and monthly service goals while leveraging customer service, sales and employee management best practices.
  • Analyzed reports on improvements to improving efficiency.
  • On a team of advisors who Developed Cash-Handling Policy and Procedure for the Sharp Rees-Stealy Urgent Care division.
  • Delegate lead teams for patient care on weekends, at supervisors order and discretion.
  • Ordering, maintaining, staying within budget guidelines, saving departmental cost -supplies for the urgent care
  • Meet assigned leadership roles and deadlines regarding daily operations of the urgent care
  • Attended and collaborated quarterly, sometimes monthly meetings, for CLIA.
  • Executed OSHA standrards
Executive Administrative Assistant, 05/2010 - 05/2013
Ellner Bariatric, Inc City, STATE,
  • Managed director's calendar and prepared meeting agenda and materials.
  • Documented and routed business correspondence to manage office paperwork.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Restocked office and break room supplies to maximize team productivity.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar for client appointments.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Managed daily invoices, reports and proposals.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Supported advertising and promotional initiatives by creating marketing materials.
Extended Student Services Coordinator, 10/2006 - 02/2010
Alpine Union School District City, STATE,
  • Responsible for the day-to-day operations at two different locations
  • interviewing and hiring staff
  • purchasing supplies and maintaining inventory logs
  • create and implement children’s activities
  • plan/ coordinate/ execute staff meetings and development days
  • maintain personnel files and address personnel issues
  • delegation of duties
  • collected tuition and prepared bank deposits
  • address parent’s concerns and student behavioral issues with friendly and knowledgeable support
  • Helped students build social, emotional and academic skills.
  • Improved measurements, performance metrics and overall student success by defining and articulating learning outcomes.
  • Set schedules and delegated instructor assignments for optimal coverage.
  • Submitted grant applications to secure funding for distance learning programs.
  • Designed curriculum and oversaw lesson planning to meet instructional goals.
  • Evaluated and supervised educators to assess performance and offer support.
  • Procured equipment and services to align with program objectives and budget.
  • Devised and monitored the before and after school program budgets to minimize spending and justify fund utilization.
Education and Training
High School Diploma: , Expected in 06/1996
BMF Christian Day School - Santee, CA,
Status -
  • Honor Roll ( i.e 1995 and 1996)
: Cell Physiology, Expected in
Grossmont College - El Cajon, CA
Status -
Medical Administrative Assistant: Nursing, Expected in 06/1999
Maric College of Medical Careers - San Diego, CA,
Status -
  • Completed professional development in Bookkeeping and various computer programs
  • Ranked in Top 90% of class
Supervisory Certificate For Leadership Role : Education, Expected in 06/2007
San Diego Business/Leadership - San Diego, CA
Status -

From the start of my employment at the U.S. Department of Veterans Affairs, I have received 3 Owned The Moment Awards, each by a different supervisor, for various reasons, within my Community Care department, one Thank You card for acknowledging customer service and detail orientation from a co-worker, and a High Five from a Veteran.

At Sharp Healthcare, I received various award from 2013 - 2021 for leadership, Sharp Stars, mentoring new hires, and for "wearing many hats" within my main role at Sharp Healthcare.

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Resume Overview

School Attended

  • BMF Christian Day School
  • Grossmont College
  • Maric College of Medical Careers
  • San Diego Business/Leadership

Job Titles Held:

  • Advanced Medical Support Assistant
  • Business Service Representative/Medical Administrative Assistant
  • Executive Administrative Assistant
  • Extended Student Services Coordinator


  • High School Diploma
  • Some College (No Degree)
  • Medical Administrative Assistant
  • Supervisory Certificate For Leadership Role

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