advanced medical support assistant resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

U.S. Citizen : Yes

Veteran's Preference: N/A

Military Service : N/A

If male, registered for selective service : N/A

Place of Birth: Andalusia , AL

Last Federal Employment: Current

  • Medical Billing /Coding
  • Multi-line Telephone System Operation
  • Appointment Scheduling (VSE, VISTA, CPRS, CONSULT MAMAGER, Epic, Millennium,NextGen, IDX, GPMS )
  • Microsoft Office - Word. Excel, Power Point
  • Time Management
  • Critical Thinking
  • Completing Insurance Forms
  • Check-In and Check-Out Procedures
  • Multitasking and Prioritization
  • Social Perceptiveness
  • Clear Communication
  • Problem Anticipation and Resolution
  • Decision Making
  • Medical Terminology
  • Vital signs
01/2022 to Current Advanced Medical Support Assistant Veterans Health Administration | Grand Forks, ND,
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Department of Veteran Affairs.
  • Able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities for RTC and Consults.
  • Provides scheduling assistance for Primary Care PACT Teams, Diabetes, Nutrition, Lab, Mental Health, Pharmacy & Whole Health.
  • Provides clerical support to the Primary Care Team such as Doctors, Nurses, Administrative Officer, Social Workers, Patient Advocates and other allied health professionals.
  • Greets veterans and their families at check-in window.
  • Input no-show and cancellation information into scheduling software appropriately.
  • Accurately maintain and review patients' medical record according to set procedures. • Process incoming and outgoing mail for department.
  • Collect copy of insurance cards to collect patient information for billing and insurance filing.

• Able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities for RTC and Consults.

• Advises clinical staff on current administrative processes, answers multi-line cisco phone system relaying messages to appropriate staff inside or outside of the unit.

• Process incoming and outgoing mail.

• Preform daily reviews of active/pending consults, pending clerk orders (RTCs) and scheduling tracking notes for accuracy & disposition.

• Maintain strict security of information contained in any computerized system in accordance with the Privacy Act, HIPAA, and other applicable laws. Knowledge of federal laws, rules, regulations, and procedures.

Perform side by side training with New Hire MSAs.

01/2014 to 06/2021 Patient Financial Representative Mount Sinai Medical Center Of Miami Beach | Miami Shores, FL,
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed the registration process for patients having general X-ray, Fluoroscopic and Ultrasound procedures.
  • Verified financial eligibility responsibility of insurance plans.
  • Scheduled patient appointment.
  • Performed administrative functions for assigned accounts, recorded address changes patient records.
  • Accepted and processed customer payments and applied toward account balances.
  • Scanned documents into EMR system. Pulled orders to be protocolled by technicians for accuracy.
  • Provided accurate payment amounts for self-paying patients for X-rays, Fluoroscopic and Ultrasound procedures.
  • Researched outstanding insurance claims.
to Patient Service Representative Thedacare | Shawano, WI, McAdory
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Utilized technology and specialized software to maximize productivity.
  • Referred patients to appropriate professionals and services.
  • Explained policies, procedures and services to patients.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Obtained basic vital signs prior to rooming patient for physician visit
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Expected in 05/2008 to to Associate of Arts | Medical Billing And Coding Colorado Technical University, Colorado Springs, CO GPA:

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Advanced Medical Support Assistant
  • Patient Financial Representative
  • Patient Service Representative


  • Associate of Arts

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