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Advanced Medical Support Assistant Resume Example

Resume Score: 80%

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ADVANCED MEDICAL SUPPORT ASSISTANT
Summary

Observant Advanced Medical Support Assistant with 10 years of experience working as a Advanced Medical support assistant in the Topeka area. Sound knowledge of medical terminology and medical procedures. Excellent recordkeeping and customer service abilities.

Skills
  • Recordkeeping skills
  • Proficient in patient scheduling
  • Insurance company procedures understanding
  • Understanding of privacy regulations
  • HIPAA compliance
Experience
08/2010 to Current
Advanced Medical Support AssistantTopeka, VAMC - Topeka, KS
  • Updated outdated patient information to maintain current records.
  • Retrieved patient files for doctors.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Used Windows/Microsoft software to process patient payments and update accounts.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Answered appointment calls.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Scheduled appointments for patients via phone and in person.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Communicated with patients by phone and via written correspondence.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
03/2012 to 06/2018
Certified Medication AideTammy the Pro - Topeka, KS
  • Administered scheduled drugs, including Haldol and Morphineunder direct supervision of licensed nurse.
  • Assessed patient needs in response to medications.
  • Monitored vital signs during medication administration to quickly identify any complications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Planned optimal meals based on established nutritional plans.
  • Engaged with patients through participation in physical activity, which helped boost mood and improve overall memory.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored medications for patients with various conditions, including Diabetes and Alzheimer's disease and kept watchful eye for side effects.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored client behaviors and emotional states, reporting concerns to the RN and documenting information in files.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted patients with such tasks as bathing and eating each shift to alleviate burden on family members.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Administered insulin medications and educated patients and families on correct at-home administration.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices and different lift equipment to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Attended to patients in a 7-bed unit, continuously checking on needs and maintaining high standards of patient care.
06/2005 to 08/2010
Certified Dialysis TechnicianDialyis Specialists of Topeka - Topeka, KS
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Transported patients from rooms and prepared for treatments.
  • Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
  • Assisted patients with personal care, ambulation and general patient care needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Obtained, inspected and distributed sterile and non-sterile surgical equipment and instruments.
  • Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results.
  • Monitored and maintained aseptic techniques throughout procedures.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
Education and Training
05/1996
High School DiplomaRim of The World Senior High School - Lake Arrowhead, CA
Some College (No Degree)We Care Online - Wichita, KS
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Topeka, VAMC
  • Tammy the Pro
  • Dialyis Specialists of Topeka

School Attended

  • Rim of The World Senior High School
  • We Care Online

Job Titles Held:

  • Advanced Medical Support Assistant
  • Certified Medication Aide
  • Certified Dialysis Technician

Degrees

  • High School Diploma
    Some College (No Degree)

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