advanced medical support assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Computer proficient Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management.

  • Proficient in patient scheduling
  • Professional communications skills
  • Understands medical clinic procedures for diverse clinics
  • Knowledgeable skills with technology and computer programs
Education and Training
Cottey College Nevada, MO Expected in 05/1993 Associate of Arts : Liberal Arts And General Studies - GPA :
University of Wyoming Laramie, WY Expected in : Elementary Education - GPA :
Missouri Southern State University Joplin, MO Expected in : Elementary Education - GPA :
Veterans Health Administration - Advanced Medical Support Assistant
Glens Falls, NY, 12/2016 - Current
  • Update outdated patient information to maintain current records.
  • Schedule approximately 60+ appointments daily for Primary Care, Pharmacy, Pulmonary Function, Radiology, Opthalmology, Respiratory, Sleep Clinic, and Behavioral Health.
  • Collaborate and communicate with community care Doctors offices and hospitals to retrieve patient files for primary care providers, pharmacists, and behavioral health providers.
  • Communicate effectively with patients and their families by phone, secure messaging, in person or in writing and strive to resolve all their concerns or needs.
  • Scheduled appointments for patients via phone and in person.
  • Contact pharmacies in the community to submit and refill patients' prescriptions or submit refills to the VA pharmacy.
  • Collect insurance cards and coordinate patient information for billing and insurance processing with a 100% ICB rating.
  • Answer phones, schedule appointments, greet patients, sit patients in exam rooms, and order and manage office supplies.
  • Communicate with patients by phone, secure messaging, and via written correspondence to meet scheduling and other needs.
  • Organize time independently to meet deadlines for return to clinic orders, consults, and recalls in the required time frame.
  • Advanced computer skills with Right Fax, Vista, VSE, CPRS, ICB, Vet Link, MH Vet, Excel, Word, and Publisher.
  • Ability to sit and answer Telehealth calls and dial out to providers. Communicate with Telehealth providers in regards to patient care.
  • Currently assigned to schedule for CBOC's psychologist in the absence of their MSA in addition to current duties.
  • Knowledge and access to block and unblock clinics when providers are unavailable.
  • Currently serving as the Records Keeper for the oupatient clinic.
Bok Financial - Mortgage Loan Processor
Owasso, OK, 11/2015 - 12/2016
  • Created and completed loan submission packages.
  • Examined and verified information in loan application and closing documents.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
Wayne Lee Md Plastic Surgery & Med Spa - Medical Office Manager
Brandon, FL, 09/2010 - 11/2015
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Organized and maintained documents, files and records.
  • Coordinated providers schedules and patient scheduling with clinic providers.
  • Check patients in and out of their appointments. Gather patients weight, and vitals as requested by providers.
  • Graded all psychological tests and chart results. Transcribed psychological evaluations and other office notes.
  • Trained medical office assistant for medical billing.
Parents As Teachers - Parent Educator Coordinator
City, STATE, 09/2000 - 06/2015
  • Educated parents on child development and provided varied parenting methods to encourage growth.
  • Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
  • Worked one on one with families to address issues head-on and develop proactive solutions.
  • Encouraged parents and children to engage in group classes, community meetings and public events to build strong peer support system.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
Activities and Honors
  • City of Bronaugh, Park Board Volunteer
  • PEO Treasurer (2019 - 2021)

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Resume Overview

School Attended

  • Cottey College
  • University of Wyoming
  • Missouri Southern State University

Job Titles Held:

  • Advanced Medical Support Assistant
  • Mortgage Loan Processor
  • Medical Office Manager
  • Parent Educator Coordinator


  • Associate of Arts
  • Some College (No Degree)
  • Some College (No Degree)

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