advanced medical support assistant resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Professional Healthcare Technician experienced in providing wide range of services to patients. Supported registered nurses, Clinicians and physicians across all areas of patient care to contribute to superior level of compassionate patient care.
Skills
Problem-Solving
Team Collaboration
Indirect Patient Care
Attention to Detail
Appointment Scheduling
Interpersonal Communication
Decision Making
Strong Work Ethic
Customer Service
Self-Driven and Motivated
Post-Surgical Care
Preliminary Exams
Interdisciplinary Collaboration
Experience
03/2004 to CurrentAdvanced Medical Support AssistantVeterans Health Administration | Wichita Falls, TX,
Demonstrated excellent understanding of VISTA scheduling tools, VSE, CPRS, VHA Directives, and local policy memorandums to ensure efficient clinic operations. Implemented national performance improvement directives for departmental management of RTC/Clerk Orders, resulting in 25% increase in efficiency in assigned areas.
Conducted routine scheduling audits to ensure accuracy and timeliness of appointments. Maintained scheduling reports on VISN 8 Consult Tracking system and conducted error/disposition analysis to ensure timely scheduling efforts per national VHA guidelines with a 91% accuracy rate.
Functioned as first point of contact for patients with complex issues or questions, resolving over 90% of inquiries without escalation.
Managed daily client load of over 200+ scheduling & service inquiries, ensuring each client received the proper level of care and attention while maintaining PPI and handling clinical movement for patients within NFSG VISN 8.
Analyzed daily workloads and compiled complex patient information to establish updated demographics and insurance verifications at check-in areas.
Excelled in consult and incident management for PMRS, growing patient engagement in care and improving patient scheduling/retained appointments by 53% over a 3-year timespan.
Implemented appointment schedules and guidelines for over 3.2K treatment appointments annually.
04/2009 to 05/2014Resident AssistantOhio Living | Canfield, OH,
Observed and reported unusual symptoms and changes to charge nurse, leading to a 90% success rate in timely intervention and treatment.
Followed HIPAA regulations and maintained confidentiality of sensitive patient information, ensuring compliance with all data protection laws.
Fostered collaborative relationships with patients, caregivers and healthcare teams, leading to a 25% increase in patient satisfaction scores.
Maintained accurate and up-to-date patient records, resulting in a 15% reduction in errors and omissions.
Completed routine rounds, checking with residents to meet care needs.
Managed administrative tasks, maintenance requests, room change process and incident reports.
Assisted with resolving student conflicts and disputes.
Maintained clean and well-organized environment for client happiness and safety.
Served as positive role model for diverse group of individuals.
Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Supervised medication administration, personal hygiene and other activities of daily living.
08/1982 to 02/2003Supervisory Human Service Worker Level 2Central Lakes College | Deerwood, MN,
Coordinated referrals and connected individuals with relevant community resources, achieving a 90% success rate in timely referral completion and an average 4.8/5 satisfaction rating from patients.
Empowered patients and families to negotiate with resource providers and make informed decisions, resulting in a 15% increase in patient engagement and satisfaction.
Safeguarded patient privacy with strict adherence to HIPAA protocols, ensuring 100% compliance with all privacy laws and regulations.
Collaborated with other healthcare professionals to provide continuity of care, resulting in an average 95% satisfaction rating from patients and families.
Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients, achieving a 80% success rate in reducing hospital readmissions.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs, resulting in a 25% increase in successful applications for financial assistance and program participation.
Built partnerships with related organizations to develop support and gain greater attention for important issues, increasing community engagement by 30%.
Answered questions and responded to inquiries in a timely and effective manner, achieving an average 90% satisfaction rating from patients and families.
Developed weekly living skills enrichment programs tailored to the interests of each resident, resulting in a 15% increase in participation and engagement.
Evaluated records of each resident's daily activities, noting any changes in mood or behavior, to ensure that care plans could be reviewed and adjusted accordingly, resulting in a 90% success rate in timely care plan adjustments.
Analyzed data and metrics to identify opportunities for improvement and make recommendations for change for units assigned, resulting in a 20% increase in operational efficiency.
Organized off-campus activities that engaged residents and helped them build skills for daily living, resulting in a 25% increase in resident satisfaction with community activities.
Facilitated in-home training sessions with staff monthly, ensuring that all staff members are up to date on safety procedures, resulting in a 100% compliance rate with all safety regulations.
07/2000 to 09/2001Nursing AssistantShands At Alachua General Hospital | City, STATE,
Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Recorded patient conditions and vital signs before and after medical operations.
Engaged with patient family and friends to provide courteous visit experience.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Turned and repositioned bedridden patients to prevent bedsores.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Answered patient call signals and signal lights to determine patients' needs.
Provided physical support to assist patients with bathing, dressing and toileting.
Education and Training
Expected in 06/1979 to to High School Diploma | Eastside High School, Gainesville, FLGPA:
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