Advanced Medical Support Assistant Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Education and Training
Louisiana State University At Shreveport Shreveport, LA Expected in 05/2016 Master of Healthcare Administration : Health Administration - GPA :
University Of Louisiana At Monroe Monroe, LA Expected in 12/2010 Bachelor of Arts : Criminal Justice - GPA :
  • Minor in Sociology
  • Proficient in patient scheduling
  • Understanding of privacy regulations
  • Insurance company procedures understanding
  • Background in medical billing
  • HIPAA compliance
  • Data entry
  • Team management and supervision
  • Quick problem solver
  • Interpersonal and written communication
  • Medical auditing
  • Insurance billing
  • Billing procedures
  • Systems implementation
  • Workforce training
Veterans Health Administration - Advanced Medical Support Assistant
Seattle, WA, 09/2020 - Current
  • Updated outdated patient information to maintain current records.
  • Scheduled approximately 30 appointments daily for CAT Scan.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Identified operational improvements to drive efficiency and quality of care.
  • Collaborated with radiology professionals and professionals in various medical fields to communicate on patient care.
  • Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with all interactions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.
  • Helped patients feel comfortable before, during and after procedures by employing calming techniques, answering questions and offering physical support.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Addressed all information updates by making changes to records in Computerized Patient Record System (CPRS).
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Pulled and organized requested documentation.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Schedule patients appointment using VISTA.
Huntington Hospital - Lead Administrative Billing Coordinator
La Canada, CA, 04/2018 - 04/2020
  • Managed daily operations for billing department handling $5million per month in payments.
  • Completed documentation, reports and spreadsheets of financial information.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Submitted appeals on behalf of patients for denied claims.
  • Prepared accounts for financial audits and supported audit process.
  • Posted surgical charges for 500 providers across 130 facility each month.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Reconciled and reported record discrepancies to prepare for annual audit.
  • Manipulated data using pivot tables, pivot charts and macros in Excel.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Reduced organizational operating costs by streamlining processes.
  • Advised leadership on financial decisions for Billing Statements and NextGen.
  • Extracted data from various reporting systems to implement key operational changes.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
Willis-Knighton Health System - Patient Care Coordinator
City, STATE, 04/2017 - 04/2020
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Submitted various medication requests electronically.
  • Scheduled evaluations and procedures for patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Met needs of walk-in patients by staying up-to-date on room availability.

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Resume Strength

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  • Measurable Results
  • Personalization
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Louisiana State University At Shreveport
  • University Of Louisiana At Monroe
Job Titles Held:
  • Advanced Medical Support Assistant
  • Lead Administrative Billing Coordinator
  • Patient Care Coordinator
  • Master of Healthcare Administration
  • Bachelor of Arts

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