adult child mental health case manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Skilled in program management, teaching and counseling. Bringing a strong understanding of youth-and adult mental health conditions and related health condition concerns, proficiency and a compassionate nature.
Seasoned direct plans and directs different types of person-centered services. Well-versed in providing clinical counseling treatment as approved by licensed clinician and organizing activities and overseeing operations.
Education
Expected in 12/2021 to to Masters In Psychology | Clinical Mental Health Capella University, Minneapolis, MNGPA:
Expected in 12/2020 to to Bachelor of Science | Psychology Capella University, Minneapolis, MNGPA:
Expected in 12/2017 to to Associate of Science | ScienceColumbus State Community College, Columbus, OHGPA:
Expected in 06/2013 to to High School Diploma | Kennedy Catholic , Sharon, PA, GPA:
Certifications
State Tested Nurse Aide-Expired
Pharmacy Technician
Skills
Customer services
Customer direction
Customer service optimization
Customer focused-service
Medication dispensing
Patient education and counseling
Training and mentoring
Intellectual Developmental Disabilities
Mental Health
Medicaid Transportation
Microsoft Office
Data Entry
System updates
Meeting planning
Work History
07/2020 to CurrentAdult & Child Mental Health Case ManagerSalient Crgt | San Jose, CA,
Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Evaluated treatment plans against individual goals and healthcare standards.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Helped patients receive appropriate, high-quality care with reasonable results.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
Developed and implemented transition services plan to facilitate movement from school to activities.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Managed caseload of 70 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Encouraged patients to discuss experiences in group and individual settings.
12/2019 to 01/2020Administrative AssistantAlbert Einstein College Of Medicine | Einstein/Resnick - Bronx, NY,
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Supported program operations by preparing and updating documents, reports
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Coordinated office activities and public events, including product ordering, set up and technology
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Liaised between clients and vendors and maintained effective lines of communication
06/2013 to 03/2018Senior Administrative AssistantEvergreen Healthcare Services, Inc. | City, STATE,
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
Coached new employees on administrative procedures, company policies and performance standards
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Produced highly accurate internal and external letters and memoranda
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
Supported program operations by preparing and updating documents, reports and spreadsheets
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Maintained personal schedule, professional calendar and individual appointments for senior staff members
Managed electronic records database and handled all file requests
Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
Composed and proofread memos, letters and reports to verify error-free communication
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
Received and routed business correspondence to correct departments and staff members
09/2014 to 01/2018Direct Services Professional Convenant House MRDD Services LLC. | City, STATE,
Consulted with different healthcare disciplines to offer important mental health support to MRDD/MH patients.
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Updated patient files with current information about vitals, behaviors and other data relevant to ISP treatment planning.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Worked to improve and enhance patient lives through effective and compassionate care.
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