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Adult & Child Mental Health Case Manager Resume Example

Resume Score: 80%

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ADULT & CHILD MENTAL HEALTH CASE MANAGER
Professional Summary

Skilled in program management, teaching and counseling. Bringing a strong understanding of youth-and adult mental health conditions and related health condition concerns, proficiency and a compassionate nature.

Seasoned direct plans and directs different types of person-centered services. Well-versed in providing clinical counseling treatment as approved by licensed clinician and organizing activities and overseeing operations.

Education
Expected in 12/2021
Masters In Psychology : Clinical Mental Health
Capella University - City, State
12/2020
Bachelor of Science: Psychology
Capella University - City, State
12/2017
Associate of Science: Science
Columbus State Community College - City, State
06/2013
High School Diploma
Kennedy Catholic - City
Certifications

State Tested Nurse Aide-Expired

Pharmacy Technician

Skills
  • Customer services
  • Customer direction
  • Customer service optimization
  • Customer focused-service
  • Medication dispensing
  • Patient education and counseling
  • Training and mentoring
  • Intellectual Developmental Disabilities
  • Mental Health
  • Medicaid Transportation
  • Microsoft Office
  • Data Entry
  • System updates
  • Meeting planning
Work History
07/2020 to Current
Adult & Child Mental Health Case ManagerCompany Name – City, State
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Managed caseload of 70 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Encouraged patients to discuss experiences in group and individual settings.
12/2019 to 01/2020
Administrative AssistantCompany Name – City, State
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Supported program operations by preparing and updating documents, reports
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Coordinated office activities and public events, including product ordering, set up and technology
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Liaised between clients and vendors and maintained effective lines of communication
06/2013 to 03/2018
Senior Administrative AssistantCompany Name – City, State
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Coached new employees on administrative procedures, company policies and performance standards
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Produced highly accurate internal and external letters and memoranda
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Supported program operations by preparing and updating documents, reports and spreadsheets
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members
  • Managed electronic records database and handled all file requests
  • Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
  • Received and routed business correspondence to correct departments and staff members
09/2014 to 01/2018
Direct Services Professional Company Name – City, State
  • Consulted with different healthcare disciplines to offer important mental health support to MRDD/MH patients.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Updated patient files with current information about vitals, behaviors and other data relevant to ISP treatment planning.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
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Resume Overview

School Attended

  • Capella University
  • Columbus State Community College
  • Kennedy Catholic

Job Titles Held:

  • Adult & Child Mental Health Case Manager
  • Administrative Assistant
  • Senior Administrative Assistant
  • Direct Services Professional

Degrees

  • Masters In Psychology : Clinical Mental Health
    Bachelor of Science : Psychology
    Associate of Science : Science
    High School Diploma

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