LiveCareer-Resume

adult caregiver resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Skills
  • Call center operations
  • Account management
  • Customer support
  • Data entry
  • Training and development
  • High-energy attitude
  • Inbound and Outbound Calling
  • Technologically savvy
  • Customer relations
  • Microsoft Office expertise
  • Direct sales
  • Conflict mediation
Experience
Adult Caregiver, 03/2016 - 12/2020
Atria Senior Living Group, Inc. Roseburg, OR,
  • Improved patient outlook and daily living through compassionate care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
Program Supervisor, 01/2021 - 06/2021
Brightspring Health Services Columbus, GA,
  • Maintained records for resident funds, bank accounts and petty cash using Excel.
  • Scheduled medical appointments with doctors and provided safe transportation for 5 residents to and from all medical appointments.
  • Advocated for placement of patients into community-based treatment settings
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Resolved problems and delivered solutions by collaborating with government funding entities.
  • Assessed each resident's psychosocial needs.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
Customer Service Associate, 11/2014 - 03/2016
Macom Santa Clara, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Customer Service Representative, 10/2009 - 04/2012
Td Bank Group Pembroke Pines, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Shared detailed information regarding options to help customers make decisions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Assisted 800+ callers per week in fast-paced environment.
  • Trained new employees on processes to promote productivity team-wide.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
Education and Training
GED: , Expected in 02/2009
-
Desert View High School - Tucson, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Desert View High School

Job Titles Held:

  • Adult Caregiver
  • Program Supervisor
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • GED

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