Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a highly motivated, committed, humble, professional Person who is passionate about his work and is willing to adapt to any environment, a team player and trainable, willing to go the extra mile.
Highlights
Complex problem solver
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Seasoned in conflict resolution
Advanced troubleshooting
Computer diagnostics and repair
System checks and troubleshooting
Technical help desk experience
PBX Telecom
Network security
Telecommunications field service
Telecommunications field installations
Analysis and problem solving
Accomplishments
Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
Maintained 95% uptime on all company networks.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Inspected electronic parts for proper location and orientation at a rate of 9 per hour.
Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.
Experience
10/2011 to 8/10/2013 12:00:00 AMADSL TechnicianKerry Ingredients And Flavours | , ,
Ordered equipment and services for voice, data and cabling.
Provided support for end users.
Set up and operate production equipment in accordance with current good manufacturing practices and SOPs.
Maintain line plant
Install DSL and ADSL system
Fix line plant fults
to TechnicianPrinciple Auto | Corpus Christi, ,
Oversaw the daily performance of computer systems.
Set up, tested and configured networks, desktops, laptops and printers.
Designed, implemented and maintained business and company databases.
Resolved technical issues for clients in person, on the phone and through e-mail.
Installed motherboards, processors, RAM and graphics cards.
Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
Performed desktop and laptop repairs for,Mac,DEL,IBM,HP and many other systems.
Cut costs by 40% by negotiating with vendors to obtain supplies, services and equipment at lower rates.
Repaired and reinstalled software such as Windows, and IOS.
Performed diagnostic tests and repaired malfunctioning hardware and
software.
to Line Technician Karib Cable | City, ,
Explained company offerings to promote products and services to clients.
Installed satellite TV systems in residences and businesses.
Installed and removed wireless systems, including pulling wire, device termination and mounting back boxes.
Placed copper and fiber cables for voice and data indoors and outdoors.
Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
to Seles RepACE Hardware | City, ,
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to 30 customer orders per day.
Education
Expected in 2010High School Diploma | Electronics Maintenance and RepairsS.V.G Community College, Kingstown, GPA: Network+ Trained and C+ Certify
Expected in 2010Associate of Arts | TheologyMINTS, Kingstown, GPA:
Psychology and Sociology
Early Childhood Christian Education work
Emphasis in Child Development
Minor in Counseling
Expected in 2013CXC O level Certificate | Intermediate High School, , GPA:
Expected in Bachelor of Science | Electrical Engineering and Automation ZHEJIANG UNIVERSITY OF TECHNOLOGY, Hangzhou , ZhjiangGPA: Present to 2018
Skills
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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