Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
I am a highly motivated, committed, humble, professional Person who is passionate about his work and is willing to adapt to any environment, a team player and trainable, willing to go the extra mile.
  • Complex problem solver
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Seasoned in conflict resolution
  • Advanced troubleshooting
  • Computer diagnostics and repair
  • System checks and troubleshooting
  • Technical help desk experience
  • PBX Telecom
  • Network security
  • Telecommunications field service
  • Telecommunications field installations
  • Analysis and problem solving
Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
Maintained 95% uptime on all company networks.
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Computed Data Reports
    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Inspected electronic parts for proper location and orientation at a rate of 9 per hour.
Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.
10/2011 to 8/10/2013 12:00:00 AM ADSL Technician Kerry Ingredients And Flavours | , ,
  • Ordered equipment and services for voice, data and cabling.
  • Provided support for end users.
  • Set up and operate production equipment in accordance with current good manufacturing practices and SOPs.
  • Maintain line plant
  • Install DSL and ADSL system
  • Fix line plant fults
to Technician Principle Auto | Corpus Christi, ,
Oversaw the daily performance of computer systems.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Designed, implemented and maintained business and company databases.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Installed motherboards, processors, RAM and graphics cards.
  • Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
  • Performed desktop and laptop repairs for,Mac,DEL,IBM,HP and many other systems.
  • Cut costs by 40% by negotiating with vendors to obtain supplies, services and equipment at lower rates.
  • Repaired and reinstalled software such as Windows, and IOS.
  • Performed diagnostic tests and repaired malfunctioning hardware and
  • software.
to Line Technician Karib Cable | City, ,
  • Explained company offerings to promote products and services to clients.
  • Installed satellite TV systems in residences and businesses.
  • Installed and removed wireless systems, including pulling wire, device termination and mounting back boxes.
  • Placed copper and fiber cables for voice and data indoors and outdoors.
  • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
to Seles Rep ACE Hardware | City, ,
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 30 customer orders per day.
Expected in 2010 High School Diploma | Electronics Maintenance and Repairs S.V.G Community College, Kingstown, GPA:
Network+ Trained  and C+ Certify 
Expected in 2010 Associate of Arts | Theology MINTS, Kingstown, GPA:
  • Psychology and Sociology
  • Early Childhood Christian Education work
  •  Emphasis in Child Development
  • Minor in Counseling
Expected in 2013 CXC O level Certificate | Intermediate High School, , GPA:
Expected in Bachelor of Science | Electrical Engineering and Automation ZHEJIANG UNIVERSITY OF TECHNOLOGY, Hangzhou , Zhjiang GPA:
Present to 2018
  •  People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
  • Musicians
  • Christian Educator  
  • Technician 
  • Administration 

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School Attended

  • S.V.G Community College
  • Intermediate High School

Job Titles Held:

  • ADSL Technician
  • Technician
  • Line Technician
  • Seles Rep


  • High School Diploma
  • Associate of Arts
  • CXC O level Certificate
  • Bachelor of Science

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