Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Highly communicative Eligibility Specialist with background helping individuals understand and access affordability options. Talented performer with over 1 year of providing information, direction and resource material. Considered team player with exemplary multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Coordinating with clients and service providers to develop service plans under existing agency agreements including collecting and verifying documentation to ensure proper administration of the service agreement. Preparing Title IV-E agreements using knowledge of a clients needs and ability to fulfill its requirements and providing support as needed. Collaborating with attorneys as well as office staff in developing agreements and paying out attorney fees. Reviewing Adoption agreements and Placement agreements to verify that they comply with policies and applicable regulations. Clearly explaining Adoption and Placement agreements to clients to ensure they gain understanding of the contract and service plan agreement expectations. Self-monitoring progress accordance to the schedule of service plan completion to submit documents in a timely manner. Knowledge of laws and regulations pertaining to grant and contract administration; Knowledge of grant/contract processes and procedures; Knowledge of extensive engagement strategies. Excellent problem solving skills; Strong math aptitude and strong attention to detail. Effective critical thinking skills; Skill in establishing and maintaining effective working relationships; Ability to handle multi tasks and meet dead lines; Ability to analyze thinking skills; Skill in establishing and maintaining effective working relationships; Ability to handle multiple tasks and meet deadlines; Ability to analyze problems, evaluate alternatives and recommend effective solutions; Ability to process information in a logical manner and to assess validity; Ability to multi-task in a fast paced environment; Ability to interpret guidelines, policies, procedures and regulations; Ability to research and report accurate information to other staff; Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people; Ability to work effectively under pressure and meet strict deadlines while maintaining extreme attention to detail; Ability to adapt successfully and quickly to change and deliver quality results in a timely manner; Ability to plan, organize and work. independently as well as within a team environment; Ability to identify problems and recommend solutions; Ability to exercise sound and judgment and discretion; Ability to maintain the highest level of confidentiality.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to a specific destination. Transmit information or documents to customers, using computer, mail, or fax machine. Operate telephone and switchboard to answer, screen or forward calls. Answer multi line phones and multi task, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Provide information about the establishment, such as location of the department or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive payments and record receipts for services. Great customer service, great team player, reliable and trust worthy. Monitoring calendars, routing work to other division staff and coordinating work to other units of the agency. Serve as primary point-of-contact. Professional manner throughout the division and agency. Respond to telephone calls and greet guests and officials and federal governments, as well as from private sectors and public; provide a broad range of information. Acquire sufficient program knowledge to handle routine inquiries from the public and contracting entities, route more complex inquires appropriately and efficiently and bring urgent matters to the attention of appropriate personnel. Research special issues involving time-sensitive project. Coordinate, compose, prepare and proof a variety of correspondence, memoranda, and reports ensuring documents submitted to the Administrators for approval that are free of grammatical errors and have all supporting documentation attached.
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