Hard working, dedicated employee who is honest, punctual, dependable, with a can-do attitude. . A strong work ethic combined with a commitment to excellence in all projects undertaken. Manage multiple responsibilities and carry out projects independently. Exercises discretion and maintains confidentiality on all matters. Solid organizational, prioritization and multi-tasking skills, able to maintain and organize workflow to achieve maximum production in office. Proficient in complying with State and Federal Regulations. Proven experience in office assistance and management. Experience providing excellent customer service to public in high volume, fast-paced environments. Motivated to learn, grow and excel in any industry. Computer literate in Microsoft Works Suite, Word Perfect, Adobe/Live cycle, Reflections database, Datatel database, ISAWS and HealthPro databases.
Skills
New Admissions/Screening/Processes
Admissions oversight
Organization and Time Management
Training and Development
Analytical and Critical Thinking
Flexible and Adaptable
Planning and Coordination
MS Office
Project Management
Computer literacy
Verbal/Written Communication
Process Management
Work History
06/2015 to 02/2022
Admissions & Records Technician III Grade 20Lassen Community College – City, STATE,
Distribute census reports to all faculty, as required by state, manually records information when received
Compile and dispense grade reports to all faculty
Utilize Lassen Community College (LCC) Server to process Positive Attendance reports for Instructors
Maintain records of Instructor classes and grade processing
Process all student adds, drops, grade changes, section switches etc., for faculty as required
Oversee record changes, and analyzes complex admissions dealing with residency
Process applications, reviewing student records for changes in status, focusing on more complicated transactions; assuring confidentiality of all records in compliance with FERPA
Works in conjunction with Homeland Security to process and admit International Students into LCC
Maintain International Student compliance to keep current with Federal Regulations
Provide technical assistance and information to students, staff and public regarding college services, programs, policies and procedures
Complete requests for transcripts, verifications of records and other information
Oversee and processes registration and enrollment changes; assures accurate posting of student fees collected or owed
Respond to requests from other departments, educational institutions, and agencies requiring verification of student status and records
Process and review reports, editing and correcting student files for conflicting or missing information
Provide necessary data to Director for required reports
Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answer multi-line phone system and transferred callers to appropriate department or staff member.
Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
07/2012 to 06/2015
Admissions & Records Assistant II Grade 14-17Lassen Community College – City, STATE,
Performed document filing, bookkeeping and faxing for busy student admissions office.
Interacted with customers by phone, email or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Trained new employees on administrative procedures, company policies and performance standards.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Received and routed business correspondence to correct departments and staff members.
Paid close attention to strict fixed budgets while ordering and distributing office supplies.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
02/2008 to 07/2012
Counseling Office Admin. Assist. II Grade 14Lassen Community College – City, STATE,
Front line contact for Counseling Office
Communicated department operations, programs and functions to diverse population of students, staff and, public
Responsible for management of Web Advisor Help Desk for campus population; re-setting passwords and responding to questions on use of Web Advisor
Worked independently in maintaining all necessary paperwork for office and students
Maintained and ensured security of all highly confidential information pertaining to college, students and staff
Compiled necessary data to ensure proper student placement and success in college
Maintained contact with students, public and staff by phone and e-mail in timely manner
Scheduled appointments for New Student Orientations and for Counselors
Presented live versions of New Student Orientation to groups of 20 or more students
Organized and managed budget records for General and Restricted/Categorical Funds to ensure accountability and compliance
Created and responded to correspondence as necessary
Designed flyers to promote special events in Counseling office
Provided support to four counselors and supervised and directed two student workers
Managed and created files for college records system, encompassing student and office files
Performed data entry for record keeping and quality control of student records
Proficient in use of office machines such as Telephone, Fax machine, Scanner, Printer, Typewriter, Duplicating equipment and computers
Experienced in use of computer software such as; Internet, Email, Datatel database, Works/Word, Publisher and Excel and PowerPoint
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered clerical support by handling range of routine and special requirements.
Booked flights, car rentals and hotel accommodations for business travel for Counselors.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Expected in 2009 to to
Bachelor of Arts: Liberal Studies California State University - Chico, CA GPA:
Expected in 05/2003 to to
Associate of Arts: Liberal Arts And General Studies Lassen Community College - Susanville, CA, GPA:
with Honors
Accomplishments
PUBLIC RELATIONS - BUDGET MANAGEMENT– PROJECT COORDINATION GROUP PRESENTATIONS - COMPUTER LITERACY
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