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Admissions Director Resume Example

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ADMISSIONS DIRECTOR
Professional Summary

Innovative and proactive Administrative professional well-versed in healthcare practices, compliance standards and operations. Strong organizational skills, superb understanding of data collection and performance metrics. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations. Offering diplomatic and professional communication, strong time management and multitasking expertise.

Work History
Prodigy Transitional Rehab- Admissions Director
Tarboro, NC01/2020 - Current
  • Facilitates triage of new inquiries and referrals to expedite admissions and pre-admissions conversions.
  • Coordinates pre-admission and admission process with interdisciplinary team in accordance with established policies and procedures.
  • Maintains awareness and management of bed status/availability at all times. Ensures room readiness.
  • Responds quickly and effectively to referral requests. Acts as liaison between the referrals sources and the community.
  • Communicates overview of upcoming admission to interdisciplinary team to ensure equipment needs, clinical snapshot, doctors, diagnosis, anticipated LOS, post-skilled disposition and special needs are met. Ensures appropriate supplies and marketing materials are available, ordered as needed, and within the department budget.
  • Conducts tours for prospective patients and/or family members. Sells community benefits, answers questions, and obtains information about patient through discovery to offer solutions.
  • Maintains budgeted occupancy and quality mix for skilled nursing communities.
  • Maintains sales records, such as referral/admission logs, electronica sales system, trends and conversion ratios.
  • Provides reporting and forecasting to Administrator, Executive Director, and Regional Sales as requested.
  • Represents the Rehab/SNF in appropriate community, market or strategic sales.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Monitored social media and online sources for industry trends.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
NCDHHS, Walter B. Jones- Administrative Associate/Admissions Officer
Greenville, NC04/2019 - 12/2020
  • Serves as a community contact for admissions /referrals, data entry, collection of patient information, and completion of paperwork for arriving admissions.
  • Auditing chart according to CMS and JACHO guidelines.
  • Data entry into HEARTS/PIC.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Managed quality assurance program including on site evaluations, internal audits and patient surveys.
  • Completed patient admission process based on federal and state laws.
  • Initiates and completes all pre-admission interviews, collects Medicaid/Medicare or other insurance information and ensures all appropriate forms are completed.
  • Performs chart preparation for newly admitted patients, assembles discharge records and prepares records for storage.
  • Responsible for entering daily billing for outpatient services and performing coding quality audits of medical records to assure appropriateness and accurate code assignments in accordance with Center of Medicare and Medicaid (CMS), LME/MCOs, Commercial Insurance payors and other regulatory authorities.
  • Reviews and researches claim denials and contact payers to verify detailed denial reasons when necessary.
Banyan Treatment Center- Admissions Director/Quality Improvement Officer
Pompano Beach, FL06/2016 - 11/2018
  • Attend monthly Performance Improvement meetings for each nine facilities, presenting effective solutions.
  • Prepared QA evaluation reports, managed major quality problems and developed effective improvement plans.
  • Tracked and reported on admissions, conversions rates, revenue, sales, census, budget, insurance/insurance revenue monthly.
  • Generate daily and biweekly census reports while maintaining and enhancing occupancy percentage at or above goals.
  • Create and conduct all trainings with any new staff including salesforce, kipu, policies and procedures, reviewing job descriptions and administrative processes.
  • Managed all Salesforce administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Establish suitable processes through salesforce to support administrative, development, and change management activities.
  • Strategically manage bed boards for all nine facilities, 500 beds to ensure bed availability and maintain occupancy.
  • Attend daily Utilization Review meetings.
  • Supervised admissions department employees of 70 people.
  • Reviewed patient survey information to prioritize areas of improvement.
  • Review all potential admissions to ensure files are complete and insurance benefits meet standards of admissions as dictated by policy.
  • Establish and maintain relationships with outside referral sources, such as in-patient substance abuse facilities or detox facilities.
  • Actively pursues and develops referrals from hospitals or other community agencies.
  • Regularly attend professional conferences and workshops, to stay informed of new and developing information in the mental health field.
Skills
  • Skilled in EMR/EHR, (EPIC, Allscripts, Ensocare, Citrix, Providerlink, Salesforce, Kipu, PIC, Hearts)
  • Advanced MS Office Suite
  • Healthcare Administration
  • CMS Audits
  • Crisis intervention
  • Public Relations
  • Referrals and networking
  • Medicare and Medicaid Applications
  • Organization
  • Communications
  • First Aid/CPR
  • Documentation and reporting
  • Quality Assurance & Performance improvement
  • Training and Development
  • Insurance coverage verification
  • Data integrity
  • Systems Integration
  • Quality Management
  • Quality assurance
  • Data collection and analysis
Education
Pitt Community CollegeWinterville, NCAssociates Degree: Human Services

Graduated with 4.0 GPA, Dean's List, Member of Phi Theta Kappa

D.H. Conley High SchoolGreenville, NC06/2013High School Diploma

Member of National Honor Society, Mu Alpha Theta, Beta Club, National Art Honor Society.

Certifications
  • First Aid/CPR Certified
  • Certified Administrative Professional (CAP)
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Resume Overview

Companies Worked For:

  • Prodigy Transitional Rehab
  • NCDHHS, Walter B. Jones
  • Banyan Treatment Center

School Attended

  • Pitt Community College
  • D.H. Conley High School

Job Titles Held:

  • Admissions Director
  • Administrative Associate/Admissions Officer
  • Admissions Director/Quality Improvement Officer

Degrees

  • Associates Degree : Human Services
    High School Diploma

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