adminstration manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Innovative and results driven project manager offering over 20 years of total career experience. Experienced in driving product, process, and customer service improvements while building partnerships with key decision makers. Areas of Expertise Project Management Program Management Organizational Change Management Operational Leadership Business Process Improvement Consultant Leadership Development Employee Education Global Logistics Team Building Training and Development Office and Administration Management Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than [Number] years in project management in a variety of industries. Motivated [Job Title] with more than [Number] years in project management in the [Industry name] industry. Offers an in-depth understanding of project lifecycles and project development methodologies. [Job Title] with [Number] years experience directing projects valued at $[Number] million to $[Number] million. Works well with people at all levels of the organization, including with stakeholders, customers and outside vendors. Self-motivated, innovative and goal-oriented management professional committed to [Areas of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth by [Action].
  • Project planning and development
  • Procedure development
  • Team building
  • Strategic planning
  • Multi-site operations
  • Project management
  • Personable
  • Dependable
  • Dedicated team player
  • Attention to detail
  • Exceptional organization 
Work History
Adminstration Manager, 06/2010 - Current
Fidelity National Information Services Lombard, IL,
  • Trained staff and leaders on new administrative and logistical processes.
  • Communicated with all levels and management regarding procedural and departmental changes.
  • Coordinated events, meetings and 
  • Established office procedures, implemented filing system, trained staff on new clients data base.
  • Managed front desk staff to ensure all calls are answered and transferred properly.
  • Served as initital point of contact for trouble shooting IT IT matters for the organization.
  • Supervised the media team to ensure the organization is properly marketed via scoical media, internet, You Tube, website, tv, and radio broadcasts.
  • Decreased administrative costs 45%, by eliminating a 3rd party vendor, conducted direct purchases from the wholesaler and eliminatd the automatic shipment program.
  • Negotiated significant discounts for office equipment leases and agreed to great deals on behalf of the organization.
  • Spearheaded a multi-phase fundraising initiative, that raised 65% of the total campaign's target.
  • Spearheaded successful project team on designing a new company website
  • Directed all phases of designing new website,   projects, from Initiation to Closure.  
  • Recommended process and systems improvements such as for the RFA and New Members processes..
  • Supervised the work of 6 team members, offering constructive feedback on their work perforClaire.
  • Defined clear targets and objectives and communicated them to other team members.
  • Managed executive calendar and coordinated weekly project team meetings.
  • Coordinated design meetings and decisions across five internal departments and teams.
Project Manager, 2007 - 2010
Winco Foods Layton, UT,
  • Led a project team that executed reorganization initiatives for federal government clients specifically, the CECOM Army Base in Ft.
  • Monmouth, NJ.
  • Defined the organizational change strategy which integrated 800+ personnel into new roles, departments, and assignments.
  • Managed the complete life cycle of straight-forward to moderately complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time.
  • Collaborated with senior leaders, vendors and matrixed teams to establish and achieve goals.
  • Coordinated activities of a cross-functional team including exempt and non-exempt employees.
  • Conducted discovery and assessment of the operation's products and processes, determine the impact of change, and measure organizational change readiness.
  • Delineated a change plan and presented it to the client, along with the communication plan and stakeholder engagement model.
  • The overall strategy called for consolidating the bases 3 directorates pre-migration.
  • Restructured the organization, redefined roles and responsibilities, outlined behavior models for each functional role, and facilitated teambuilding exercises in advance of the reorganization.
  • Developed a RACI (responsibility, accountability, consultant, informed) chart, an all-encompassing map delineating process flow, swim lanes, supply chain, and procedures within the Logistics Readiness Center / CECOM.
  • Created a handbook for Ft.
  • Monmouth and Aberdeen detailing the reorganization process, RACI chart, and individual roles and responsibilities.
  • Successfully executed the initial engagement, garnered approval to proceed, and won a contract extension to complete the organizational change.
  • Developed [Number] executive presentations and reports to facilitate project evaluation and process improvement.
  • Recommended process and systems improvements such as [Improvement description].
  • Supervised the work of [Number] team members, offering constructive feedback on their work perforClaire.
  • Monitored timelines and flagged potential issues to be addressed.
  • Defined clear targets and objectives and communicated them to other team members.
  • Implemented a set of comprehensive tracking processes to monitor [Project name] perforClaire.
Human Resource Project Manager, 2005 - 2007
Wolters Kluwer MI, State,
  • Directed the design, development, and launch of Project Phoenix Phase II (SAP ERP 2005), which chiefly encompassed planning, testing, and documenting business process improvements from SAP Order to Cash, that would enhance the customer experience and raise employee productivity.
  • Facilitated user groups to contribute to the requirements definition project phase and translated those requirements to the development team to customize the adjustments and credit and collections modules.
  • Selected by the Director to contribute to part 2 of the project, which surrounded process mapping, as well as roles and responsibilities and clarification, in order to implement a series of customer-facing enhancements.
  • Drove a series of business process improvements, specifically, incorporating a tool for processing credit card payments and automating those deposits and eliminate repeated rejections and erroneous past due notices.
  • Collaborated with the [Department name] department to [Goal achieved].
  • Implemented a set of comprehensive tracking processes to monitor [Project name] perforClaire.
  • Coordinated design meetings and decisions across [Number] internal departments and teams.
  • Supervised the work of [Number] team members, offering constructive feedback on their work perforClaire.
  • Defined clear targets and objectives and communicated them to other team members.
Senior Training & Development Specialist, 2003 - 2005
The Mentor Network Blacksburg, VA,
  • Strategically guided a 6-week, comprehensive, integrated Project Phoenix Phase I (SAP ERP 2005) training program for 240 employees.
  • The program was comprised of hands-on practical training at users' computer workstations, and focused on technical and functional competencies.
  • Articulated the training strategy, led instructional material design, and defined the training implementation schedule.
  • Delineated the core training components
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Created an online training program to be used during video training conferences.
  • Organized training for [number] new employees per week.
  • Extensively trained new and existing employees.
  • Supervised and coordinated activities for [Job Title] and [Job Title] during annual training seminars.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Worked with an average of [number] participants per class.
  • Assumed ownership of all training program initiatives.
Accounts Receivable Supervisor, 2000 - 2003
The Mentor Network Bluffdale, UT,
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Created daily and weekly cash reports for accounting management.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Accounts Receivable Supervisor, 2000 - 2003
DHL Express City, STATE,
  • Coordinated operations in the cash management department.
  • Orchestrated a major project with the VP and a special 5-member team to identify $500K+ in aged receivables, thereby reducing that unapplied cash to zero, in just 6-months.
  • Managed a post-merger team to manually enter Airborne Express airbills and manually apply un-posted checks, and ensure they were posted and proceeed properly.
  • Led the merger of the acquired Danzas company and decommissioned their Atlanta office.
  • Migrated the staff, equipment and systems.
  • Executed training and development program to integrate that teaminto the Houston office.
Bachelor of Science: Business Management, Expected in 1 2001
LeTourneau University - Houston, TX
GPA: GPA: 3.5
Status -
  • Member of [Club Name] Club
administrative, Photoshop, Army, business process, cash management, conferences, consultant, corporate training, Credit, client, clients, data base, ERP, filing, Finance, Flash, functional, fundraising, government, teambuilding, leadership development, Logistics, Director, Access, Excel, Microsoft Office, office, PowerPoint, MS Project, Word, migration, office equipment, organizational, personnel, processes, Express, radio, recruitment, requirements definition, sales, SAP, scheduling, strategy, supply chain, tv, Visio, website

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Resume Overview

School Attended

  • LeTourneau University

Job Titles Held:

  • Adminstration Manager
  • Project Manager
  • Human Resource Project Manager
  • Senior Training & Development Specialist
  • Accounts Receivable Supervisor
  • Accounts Receivable Supervisor


  • Bachelor of Science

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