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administrator proj management office resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Project Management Office Director focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 32 years of progressive business experience in project management in the technology and transportation industries. Including creation of center of excellence for project managers, business analyst, and quality assurance supporting technology initiatives in a public agency with six thousand employees. Business relationship manager ensuring partnership and implementation of business driven technology projects.

Skills
  • Project/Portfolio Management
  • Financial Oversight
  • Staff Management
  • Performance improvement
  • Strategic Planning
  • Relationship Management
  • Leadership, Coaching, and Team Building
  • Policy and procedure modification
  • Vendor Management
  • Resource Management
Work History
Administrator, Proj. Management Office, 11/2014 to Current
Abacus Group LlcNew York, NY,
  • Responsible for implementation and delivery of technology project portfolio

*Project management methodology

*Complaint, conflict, and issue management

*Funding and procurement

*Enterprise reporting

*Leadership and mentoring

*Business relationship

*Internal/External audit compliance

*Quality assurance review

  • Management oversight of PMO staff - 40 full time and consultant employees.
  • Management oversight of PMO yearly budget (3 - 5 million dollars)
  • Business relationship management between business offices, vendors, external agencies, and information technology.
  • Management oversight in delivering technology request for proposals (RFP), request for information (RFI), statement of work (SOW), and cloud agreements (MCSA).
  • Management oversight of Technology Council facilitation
  • Information technology liaison to DriveOhio – autonomous and connected vehicle research and development group.
  • Devised and implemented improvements to reporting procedures
IT Project Manager, 03/2008 to 11/2014
Autodesk Inc.Idaho, OH,
  • Managed IT projects maintaining budget, schedule, and scope requirements
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Operated under traditional project management frameworks to efficiently organize and carry out project tasks.
  • Built and utilized reporting systems to keep customers and management updated with latest information.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Closely collaborated with project members to identify and quickly address problems.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
IT Specialist, 09/1998 to 03/2008
Ohio Department Of TransportationCity, STATE,
  • Facilitated user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Identified potential risks for hardware and software rollouts and developed resolution processes.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Drafted and distributed training manuals for devices used by various employees.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Defined and documented technical support best practices for approved technologies.
  • Attended regular client meetings to report project progress and address questions.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Participated in on-going network design, reevaluation and optimization that scaled with company growth.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Trained end-users on use, functionality and use of applications.
  • Supported server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Set up network profiles, security permissions and file sharing systems.
  • Developed and maintained strong client relationships to deliver customer service and problem resolution.
Education
Associate Applied Business: Computer Networking/Telco, Expected in 05/2002 to Edison State Community College - Piqua, OH
GPA:
Accomplishments
  • Total ODOT Performance (TOP) - Customer Service Award
  • Innovation Ohio - Process Improvement Award
  • American Association of State Highway & Transportation Officials (AASHTO) - AASHTOWare Joint Development -Technical & Application Architecture Task Force Member (T&AA) - 7 years
  • Enterprise architecture implementation lead - Leading the agency through development of strategic technology investment portfolio
  • Implementation lead in building Technology Council comprised of business and technology leaders setting 1 - 3 year strategic technology plan for agency

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Resume Overview

School Attended

  • Edison State Community College

Job Titles Held:

  • Administrator, Proj. Management Office
  • IT Project Manager
  • IT Specialist

Degrees

  • Associate Applied Business

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