Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Microsoft Word and EPIC.

  • Cost reduction and budgeting
  • Tech-savvy
  • Filing
  • Correspondence preparation
  • Workflow planning
  • Database administration
  • Documentation and control
  • Employee Development
  • Policy and procedure modification
Work History
09/2019 to Current
Administrative Supervisor Carepoint Health Hoboken, NJ,
  • Extensive knowledge of healthcare system and operations regarding state and government mandated policies.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities for 6 sites, including ordering and requisitions, stocking and shipment receiving.
  • Coordinated meetings by reserving conference rooms and sending electronic meeting invitations to participants.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Transcribed meeting minutes for management's records.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Entered and maintained departmental records into company database using software.
  • Continuously delivered top-quality training documentation, manuals, and tools addressing needs of specific specialty groups.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
07/2017 to 08/2018
Field Reimbursement Manager Covance Mobile, AL,
  • Technical knowledge of healthcare reimbursement from patient and provider perspective.
  • Knowledge of private payer, Medicare and Medicaid structure systems, and reimbursement process.
  • Assist providers in resolving complex coverage and reimbursement issues that may create barrier access for patients.
  • Assist providers in resolving complex coverage and reimbursement issues that may create barrier access for patients.
  • Educated 10 office staff on healthcare coverage, patient assistance, and current changes in healthcare policies.
  • Providing face to face, personalized issue resolution with providers and their support staff in person.
  • Input entries into VEEVA to correspond to daily interactions and preplanned weekly interactions.
  • Assisted with claims submission process regarding reimbursement for patients and providers.
  • Liaison regarding alternative funding/ financial assistance programs and coverage determination and access options.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained excellent attendance record, consistently arriving to work on time.
02/2011 to 07/2017
Lead Office Coordinator Hospital For Special Surgery City, STATE,
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Routed 25 correspondences to facilitate timely communication between team members, customers and vendors.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
  • Increased team productivity by reorganizing office supplies and protocols.
05/2007 to 11/2009
Executive Medical Secretary Weill Cornell Medical College City, STATE,
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Documented 40 daily patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed and filed financial documentation for accounting purposes.
  • Organized patient files and streamlined operations to improve efficiency.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Expected in 12/2022
Bachelor of Science: Healthcare Management
New York City College of Technology of The City University of New York - Brooklyn, NY,

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School Attended

  • New York City College of Technology of The City University of New York

Job Titles Held:

  • Administrative Supervisor
  • Field Reimbursement Manager
  • Lead Office Coordinator
  • Executive Medical Secretary


  • Bachelor of Science

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