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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic Clinical Administrative Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of management and education and training in Instructional Design. Motivated to learn, grow and excel in the Instructional Design field. Through great communication and the use of proven instructional and training methods, consistently leads teams in exceeding performance standards. Highly organized and skilled in team development, training, curriculum planning, process improvement and technology. Pursuing a career in Instructional Design in Diversity and Inclusion.

Skills
  • Types 50 WPM
  • Team building expertise
  • Training development aptitude
  • Motivational leadership style
  • Salesforce, Sharepoint, Tableau, Oracle POS
  • Microsoft Teams, Microsoft Office & Mac Operating Systems
  • Adobe Illustrator & Photoshop, ProCreate
  • Limited Articulate Experience
  • Communication and presentation design
Work History
Administrative Supervisor, 04/2018 to Current
Carepoint HealthBayonne, NJ,
  • Oversees talented team of 25 Coordinators by actively communicating project information, remedying issues and delivering positive feedback
  • Evaluates employees’ strengths and assigned tasks based upon experience and training. Conducts scheduled and impromptu evaluations to assess work performance
  • Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Communicates clearly and effectively with variety of staff using excellent interpersonal skills
  • Developed and implemented highly-efficient and dependable administrative team-development initiative that provides ongoing motivation and fosters career advancement
  • Adjusts job assignments and schedules to keep pace with dynamic business needs, employee knowledge and customer demands. Offered office-wide hardware, software support and training. Includes troubleshooting issues and optimizing usage
  • Enhances training programs to strengthen employee knowledge. Coaches new employees on administrative procedures, company policies and performance standards. Consistently recognized for high-performance metrics
Technical Support Specialist, 09/2016 to 09/2017
ArcaFontana, WI,
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered
  • Described programming to 35 or more customers daily, thoroughly explaining details and care of merchandise
  • Performed data entry with Salesforce to record call notes, suggestions and questions
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions within 1 workday
  • Optimized customer support by establishing collaborative service environment
  • Maintained up-to-date knowledge of product and service changes. Effectively communicated with customers about account changes, or services and potential program upgrades
Front Desk Manager, 10/2015 to 10/2016
Benchmark HospitalityCity, STATE,
  • Trained 10 - 20 new staff on correct procedures, compliance requirements and performance strategies
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions nightly
  • Arranged accommodations and travel plans for visitors and presented updated itineraries. Planned coverage needs and organized services to support incoming special events on daily/weekly basis
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
  • Performed daily inventory for keys and linens and detailed all information in audit reports
  • Resolved issues in timely and professional manner with knowledgeable and friendly service
Science Educator, 06/2011 to 07/2013
Urban Pathways CharterCity, State,
  • Assessed student assignments to check quality and completeness and assign grades on daily basis. Documented behaviors, interventions and quantifiable results
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Created lesson materials, visuals and digital presentations to supplement lesson plans
  • Worked with 15 - 25 individual students to provide personalized educational, behavioral and emotional support
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement
Education
Bachelor of Arts: Instructional Technology, Expected in 05/2013
Point Park University - Pittsburgh, PA
GPA:
  • Majored in Educational Technology and Instructional Design
  • Minor in Education Administration
  • Graduated with 3.4 GPA
  • Member of "Future Educators of America"
Associate of Science: Science Liberal Arts, Expected in 05/2009
Community College of Allegheny County - Pittsburgh, PA
GPA:
  • Science Liberal Arts Major
Accomplishments
  • Consistently recognized for exceeding Quality and Performance
  • Culture Ambassador, Innovation Advocate and Mentorship Program Mentor at UnitedHealth Group, Inc.
  • Citation of Community Service on behalf of the Mayor of Pittsburgh, PA
  • Implemented and lead multiple successful Youth Programs, specifically for minority groups and under-served communities
  • Intern of the year (2010, 2011)

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Resume Overview

School Attended

  • Point Park University
  • Community College of Allegheny County

Job Titles Held:

  • Administrative Supervisor
  • Technical Support Specialist
  • Front Desk Manager
  • Science Educator

Degrees

  • Bachelor of Arts
  • Associate of Science

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