Enthusiastic Clinical Administrative Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of management and education and training in Instructional Design. Motivated to learn, grow and excel in the Instructional Design field. Through great communication and the use of proven instructional and training methods, consistently leads teams in exceeding performance standards. Highly organized and skilled in team development, training, curriculum planning, process improvement and technology. Pursuing a career in Instructional Design in Diversity and Inclusion.
Skills
Types 50 WPM
Team building expertise
Training development aptitude
Motivational leadership style
Salesforce, Sharepoint, Tableau, Oracle POS
Microsoft Teams, Microsoft Office & Mac Operating Systems
Adobe Illustrator & Photoshop, ProCreate
Limited Articulate Experience
Communication and presentation design
Work History
Administrative Supervisor, 04/2018 to Current Carepoint Health – Bayonne, NJ,
Oversees talented team of 25 Coordinators by actively communicating project information, remedying issues and delivering positive feedback
Evaluates employees’ strengths and assigned tasks based upon experience and training. Conducts scheduled and impromptu evaluations to assess work performance
Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Communicates clearly and effectively with variety of staff using excellent interpersonal skills
Developed and implemented highly-efficient and dependable administrative team-development initiative that provides ongoing motivation and fosters career advancement
Adjusts job assignments and schedules to keep pace with dynamic business needs, employee knowledge and customer demands. Offered office-wide hardware, software support and training. Includes troubleshooting issues and optimizing usage
Enhances training programs to strengthen employee knowledge. Coaches new employees on administrative procedures, company policies and performance standards. Consistently recognized for high-performance metrics
Technical Support Specialist, 09/2016 to 09/2017 Arca – Fontana, WI,
Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered
Described programming to 35 or more customers daily, thoroughly explaining details and care of merchandise
Performed data entry with Salesforce to record call notes, suggestions and questions
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions within 1 workday
Optimized customer support by establishing collaborative service environment
Maintained up-to-date knowledge of product and service changes. Effectively communicated with customers about account changes, or services and potential program upgrades
Front Desk Manager, 10/2015 to 10/2016 Benchmark Hospitality – City, STATE,
Trained 10 - 20 new staff on correct procedures, compliance requirements and performance strategies
Investigated auditing discrepancies by reconciling cash drop and credit card transactions nightly
Arranged accommodations and travel plans for visitors and presented updated itineraries. Planned coverage needs and organized services to support incoming special events on daily/weekly basis
Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
Performed daily inventory for keys and linens and detailed all information in audit reports
Resolved issues in timely and professional manner with knowledgeable and friendly service
Science Educator, 06/2011 to 07/2013 Urban Pathways Charter – City, State,
Assessed student assignments to check quality and completeness and assign grades on daily basis. Documented behaviors, interventions and quantifiable results
Used behavior modeling and specialized teaching techniques to share and reinforce social skills
Supported student learning objectives through personalized and small group assistance to support classroom instruction
Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Created lesson materials, visuals and digital presentations to supplement lesson plans
Worked with 15 - 25 individual students to provide personalized educational, behavioral and emotional support
Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement
Education
Bachelor of Arts: Instructional Technology, Expected in 05/2013 Point Park University - Pittsburgh, PA GPA:
Majored in Educational Technology and Instructional Design
Minor in Education Administration
Graduated with 3.4 GPA
Member of "Future Educators of America"
Associate of Science: Science Liberal Arts, Expected in 05/2009 Community College of Allegheny County - Pittsburgh, PA GPA:
Science Liberal Arts Major
Accomplishments
Consistently recognized for exceeding Quality and Performance
Culture Ambassador, Innovation Advocate and Mentorship Program Mentor at UnitedHealth Group, Inc.
Citation of Community Service on behalf of the Mayor of Pittsburgh, PA
Implemented and lead multiple successful Youth Programs, specifically for minority groups and under-served communities
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