Microsoft Windows 7 & 10, Microsoft Outlook, Adobe.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Planned all meetings and travel for CEO.
01/2008 to Current
Administrative SupervisorMassachusetts General Hospital － Boston, MA
Provide complex and comprehensive administrative support (academic, clinical, and programmatic) to the department Chair and the Vice Chair for Clinical and Strategic Affairs including, but not limited to, calendar management, travel arrangements, correspondence, business expense reimbursements, coordinating logistics for special events, academic meetings with Harvard Medical School, and meeting minutes.
Administrative supervisor of two full-time staff assistants providing administrative support to more than fifty Emergency Medicine Attending Physicians and Fellows.
Manage the annual recruiting process for new faculty and fellows, including placement of advertisements in medical journals and other publications, scheduling of interviews, and travel arrangements.
Review candidates with the Chair and process decision letters/emails.
Manage physician faculty annual review process, maintaining an accurate database with physicians' annual administrative requirements, scheduling annual review meetings with the Chair, and preparing personnel files for faculty members for the review process with pre-defined documentation.
Manage the logistics of the quarterly physician effort (TEFRA) reports, required for Medicare Part A reimbursement.
Manage logistics for recruitment of new administrative staff, including review of job descriptions to ensure accuracy of job postings, review of candidates' resumes, scheduling interviews, and interviewing candidates.
Coordinate orientation and onboarding of scribes Process payroll for a weekly paid staff of about seventy permanent and temporary personnel and growing.
Responsible for maintaining current department practices for hospital credentialing, Harvard Medical School academic appointments and promotions, and visas for all clinical and nonclinical hospital and academic appointments.
Collaborate and work closely with the Executive Director, Senior Administrative Director, Administrative Director for Research and Finance, Program Coordinator, and the Professional Development Program Manager for Nursing, Administration and Support Services, in the Institute of Patient Care regarding all Nurse Practitioner and Physician Assistant hospital appointments, regulations, and current practices.
Organize and chair monthly meetings with administrative support staff to network with colleagues and maintain currency with hospital's processes, policies, and procedures.
Administrative team lead responsible for training and on boarding of all new administrative staff.
Serve as administrative resource to the department.
Develop and maintain office policies, procedures, and staff training tools.
Provide administrative cross-coverage for the Executive Director of Emergency Medicine and Emergency Preparedness, the Vice Chair for Emergency Preparedness, the Medical Director of the Emergency Department Observation Units/Emergency Medicine Quality and Safety Chair, and the Senior Administrative Director of Emergency Medicine and Emergency Preparedness.
01/2005 to 01/2008
Patient Services CoordinatorMassachusetts General Hospital, Yawkey Center － Boston, MA
Provided administrative support to the Oncology Care Coordinator by researching patient demographics, diagnoses, and health insurances using CAS and LMR.
Liaison to major health insurance companies, pharmacies, and/or patients to verify prescription requests and eligibilities per prescribing physician.
Provided administrative support to health care providers in a high-ambulatory setting, functioning as the primary interface between the patient and the providers.
Managed patient volume by disease center using the Ambulatory Patient Tracking System.
Assisted with training of new staff and created packets with information regarding chemotherapy for new patients.
Maintained patient confidentiality and privacy consistent with HIPAA guidelines.
01/2004 to 01/2006
ProofreaderGreater Boston Legal Services － Boston, MA
Interviewed 50 - 100 plaintiffs and wrote affidavits for DANIELS-FINEGOLD ET AL.
Proofread affidavits to ensure accuracy of incidents as reported by plaintiffs.
01/2004 to 01/2005
ReceptionistLe Pli Day Spa － Cambridge, MA
Proficiently managed all customer service responsibilities, including scheduling client reservations, answering and directing incoming calls, and resolving client issues.
Worked as sole receptionist one weekend day every week.
Entrusted with managerial duties, including opening and closing responsibilities.
Trained new staff.
01/2002 to 01/2003
PBX OperatorCandela Spa － Boston, MA
Proficiently scheduled client reservations, answered and directing incoming calls, and resolved client issues.
01/1999 to 01/2002
Vault ClerkCostco Wholesale － Dedham, MA
Worked independently preparing and receiving armored car shipments; prepared bank deposits and encoded all checks.
Balanced and recorded all cashier money drawers and deposits.
Balanced vault and ran nightly reports.
Master of ArtsEmmanuel College
Bachelor of Arts: EnglishSuffolk University － Boston, MAGPA: Cum LaudeCum Laude
Department of Emergency Medicine
Fluent in Spanish.
academic, Administrative, administrative support, Adobe, advertisements, cashier, chemotherapy, closing, Excellent communication, oral, client, customer service, database, detail oriented, directing, documentation, Emergency Medicine, Emergency Preparedness, staff training, special events, Finance, Harvard, insurance, leadership skills, team lead, letters, logistics, Manage logistics, Director, managerial, meetings, money, office, Outlook, Microsoft Windows 7, network, Nursing, Oncology, Patient Care, Process payroll, personnel, policies, problem solver, processes, publications, Quality, receiving, receptionist, recruiting, recruitment, researching, Research, Safety, scheduling, Fluent in Spanish, Strategic, supervisor, team player, travel arrangements, written
Achievements Nominated for Pamela J. Ellis Secretarial Award, 2012, 2013, 2015 Nominated for YMCA Achievers Award, 2012 Emergency Department Employee Spotlight 2009, 2010 Partners in Excellence, Emergency Department, 2009 Dean's Honors List 2002 - 2005, Suffolk University Member of Eta Upsilon Chapter of Sigma Tau Delta, The International English Honor Society, Suffolk University Senior Award for Academic Excellence, Suffolk University Selected as one of five students from 2005 graduating class for Commencement Speaker Committee